Rune Technologies
Technical Operations Specialist
Rosslyn, VA · Contract
Sponsorship not specifiedDetected 22 days ago
LinuxCybersecurityLogisticsCustomer SupportTCP/IPCommunicationProblem Solving
About the role
- At headquarters, much of your work will focus on QA testing, training material development, and product readiness.
- This is a hands-on role for someone who wants to learn quickly, operate in high-stakes environments, and help ensure Rune's products work reliably for the users who depend on them.
Responsibilities
- Provide hands-on technical support for Rune software and hardware products in forward-deployed environments.
- manage software updates in support of customer deployments.
- Develop practical training materials that help new users understand and adopt Rune products quickly
- Build and maintain deployment runbooks and a troubleshooting knowledge base, capturing field fixes so they are repeatable by others.
- Assist with installation, configuration, troubleshooting, and maintenance of deployed Rune systems; manage software updates in support of customer deployments.
- Develop practical training materials that help new users understand and adopt Rune products quickly; train military users virtually, in classrooms, and in field environments.
Requirements
- Familiarity with fundamental networking concepts, including TCP/IP, Ethernet, IP addresses, connectivity troubleshooting, and basic network configuration.
- Ability to operate effectively in high-stakes environments while maintaining a strong bias toward execution and delivery.
- strong problem-solving skills and ability to troubleshoot technical issues.
- Familiarity with Army, Marine Corps, Air Force, or joint logistics systems, reporting processes, maintenance workflows, or sustainment operations.
- Experience training military personnel on new systems, processes, equipment, or procedures.
- Comfort troubleshooting computers, radios, networks, software, printers, servers, tactical systems, or other technical equipment in the field.
- Comfort working with Linux, logs, databases, basic scripting, or other technical tools - or strong willingness to learn.
- Experience operating in field environments, exercises, command posts, tactical operations centers, maintenance bays, supply rooms, or deployment settings.
- Ability to travel to customer sites, military bases, exercises, and field events as required.
- You will gain hands-on experience in software testing, deployment, training and customer operations at an exciting, mission-focused defense technology startup.
- Availability to work onsite in Rosslyn, VA
- Strong attention to detail and willingness to methodically work through software workflows, edge cases, and operational scenarios.
- Exceptional communication and interpersonal skills, especially with military users, operators, and non-technical stakeholders
- interest in teaching new software technologies through classroom instruction, field training, virtual sessions, and written materials.
- Eagerness to learn new technologies, products, and processes in a fast-moving, collaborative environment
- Desired Qualifications
- Associates Degree preferred.
Nice to have
- Test end-to-end scenarios across TyrOS and other Rune products to confirm that the system is ready for exercises, demos, deployments, and customer use.
- Identify bugs, workflow gaps, confusing product behavior, and training issues, then clearly communicate what happened and why it matters operationally.
- Prepare deployment packages, including software, hardware, documentation, and training materials, for field use.
- Assist with installation, configuration, troubleshooting, and maintenance of deployed Rune systems
- train military users virtually, in classrooms, and in field environments.
- Capture user feedback during training sessions, exercises, and deployments, and translate that feedback into clear product observations for the product and engineering teams.
- 1 to 4 years of relevant hands-on technical experience, such as help desk, field service, systems administration, or military signal, automation, or logistics roles.
- Active U.S. Secret security clearance.
Skills
- The U.S. military and its allies face a real logistics modernization problem.
Compensation
- Highly competitive equity grants are also included in the majority of full time offers and are considered part of Rune's total compensation package.
Benefits
- Rune offers top-tier benefits for full-time employees to include a full suite of insurance options at no cost for employees and low-cost to spouses and dependents.
- Highly competitive equity grants are also included in the majority of full time offers and are considered part of Rune's total compensation package.
- Benefits include:
- Comprehensive medical, dental, and vision plans
- Basic life insurance and disability 100% covered for all employees by Rune
- option to purchase additional life insurance available
- 'Take the time off that you need, when you need it' paid time off, not accrual based
- Generous company holiday calendar including a holiday shutdown in December
- Supportive leave of absence program including time off for military service, medical events, and parental leave
- Full 401(k) retirement plan for all full-time eligible employees
- Company-funded commuter benefits
- Free access to on-site gym at office
Company info
- Validate new Rune software releases before they reach customers, ensuring workflows make sense for real military users.
Visa & Work Authorization
- Secret security clearance
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This listing is sourced directly from Rune Technologies's careers page and normalized into a canonical job model.