SurveyMonkey

Director, Product Management - Expansion, Retention & Payments

US - Remote · Director · Full-time

Sponsorship not specifiedDetected 12 days ago

A/B TestingProduct ManagementSalesFP&AResearchLeadershipCommunication

About the role

With built-in research expertise and AI-powered technology, it's like having a team of expert researchers at your fingertips.
Discover how at surveymonkey.com http://surveymonkey.com.
This is a high-impact leadership role responsible for the financial engine of our self-serve business and a critical bridge to our enterprise motions.

We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms.
Trusted by millions-from startups to Fortune 500 companies-SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.
Manage, mentor, and scale a high-performing team of Growth and Payments PMs to deliver against key company-wide revenue priorities.
Own the PLG Expansion Strategy by defining and executing the roadmap for self-service upgrades, cross-sells, and seat expansion to maximize customer lifetime value (LTV) within the self-serve base.
Build the Self-Serve-to-Enterprise bridge by designing and optimizing Product-Qualified Lead (PQL) funnels.
Drive Global Retention and own the end-to-end subscriber retention lifecycle.
Develop product interventions, win-back strategies, and tailored experiences to minimize churn and maximize Gross and Net Retention Rates (GRR/NRR).
Own the booking performance for cart conversion, checkout abandonment, and subscription renewals.
Manage experimentation frameworks, KPIs, and strategic analyses to inform executive decision-making regarding monetization structures and customer LTV.

7+ years of Product Management experience, with at least 3+ years in a product leadership/people management role.
Deep expertise in Product-Led Growth (PLG), specifically optimizing SaaS funnels, retention loops, and self-serve-to-enterprise (sales-assist) pipelines.
Highly analytical with a proven track record of owning revenue-driving metrics (GRR, NRR, Conversion) and running rigorous A/B testing frameworks.
Ability to navigate complex cross-functional environments, influencing stakeholders across Engineering, FP&A, Legal, and Sales.
Exceptional communication skills, with the ability to distill complex architectural or financial concepts into clear strategic narratives for executive leadership.

The base pay provided for this position ranges from $200,600 / year - $259,600 / year USD depending on the geographic market and assuming a full-time schedule.

Direct the roadmap for a scalable, compliant, and flexible global payments platform that supports modern monetization, pricing/packaging innovations, and complex enterprise billing structures.

SurveyMonkey is the world's most popular platform for surveys and forms, built for business-loved by users.

This listing is sourced directly from SurveyMonkey's careers page and normalized into a canonical job model.