Blitzy
Developer Support Engineer
Cambridge, MA
Sponsorship not specified$75k-$135kDetected 56 days ago
TypeScriptPythonDistributed SystemsCloud PlatformsCI/CDDevOpsMachine LearningAgentic AICustomer SupportCommunicationCollaborationProblem Solving
About the role
- You'll blend customer-facing technical work with hands-on debugging and engineering, owning issues end-to-end and driving direct impact on customer outcomes.
- You act as the trusted technical contact for Enterprise and Pro users, earning their confidence through expert problem-solving
- You diagnose customer-reported issues efficiently by analyzing logs, traces, execution output, agent behavior, and integrations
Responsibilities
- We move quickly and decisively to innovate internally and deliver exceptional software externally.
- You'll investigate complex issues, analyze logs and code, identify root causes, and implement fixes directly in the product when appropriate.
- This is an ideal role for someone who wants real-world exposure to production codebases at scale while helping shape the foundations of our support engineering function.
- You reproduce issues systematically to isolate root causes and deliver clear paths to resolution
- You submit high-quality engineering tickets with thorough context-or implement fixes directly when appropriate
- You own escalations end-to-end, maintaining clear communication and driving issues to resolution
- You identify patterns across support cases that reveal opportunities for product improvements
- You help establish the standards and processes that will scale our support function
- Clear growth path as the support organization scales alongside one of the fastest-growing AI companies in the U.S.
Requirements
- 2-5 years of experience in software engineering, technical support, platform support, or a debugging-heavy technical role
- Strong problem-solving skills with ability to analyze logs, traces, stack traces, APIs, and distributed systems behavior
- Ability to remain calm under pressure during escalations or complex customer situations
- Experience supporting developer tools, APIs, SDKs, or enterprise software platforms
- Familiarity with cloud infrastructure, containers, CI/CD, or modern DevOps tooling
- Experience with AI/ML systems or model-driven automation
- Track record of translating customer feedback into product improvements
- You'll have real engineering ownership: when you find a fix, you can ship it
Nice to have
- Comfortable reading and modifying code (Python or TypeScript strongly preferred)
Compensation
- You act as the trusted technical contact for Enterprise and Pro users, earning their confidence through expert problem-solving
- You diagnose customer-reported issues efficiently by analyzing logs, traces, execution output, agent behavior, and integrations
- You reproduce issues systematically to isolate root causes and deliver clear paths to resolution
- You submit high-quality engineering tickets with thorough context-or implement fixes directly when appropriate
- You own escalations end-to-end, maintaining clear communication and driving issues to resolution
- You identify patterns across support cases that reveal opportunities for product improvements
Benefits
- Competitive equity package in a tier-1-backed startup with proven founders
Company info
- Led by two pioneering co-founders we are one of the fastest growing companies in the U.S., creating our own category of enterprise autonomous software development.
- We automate thousands of hours of software development for our customers, which includes strong representation within the Fortune 500.
- How we work:
- We move Blitzy Fast: Time is both our company's and our clients' most precious asset. We move quickly and decisively to innovate internally and deliver exceptional software externally.
- Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
- Passion for Invention: We're pushing the frontier of what's possible, requiring constant innovation and iteration.
- We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.
- We believe in being 'everyday athletes'-taking care of ourselves so we can bring our best minds to work.
- We promote great sleep, movement, and restorative activities for optimal mental performance.
- It makes for a happier and more productive team.
- Blitzy is an equal opportunity employer committed to building a diverse and inclusive team.
- We believe different perspectives make us stronger.
- We focus on delivering outsized value to the customers we work with and expanding those relationships into deep, meaningful partnerships.
- Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle by autonomously building custom software to unlock the next industrial revolution.
This listing is sourced directly from Blitzy's careers page and normalized into a canonical job model.