Sharecare

Operations Manager - Medical Records Retrieval

BAM - New York, NY · Director

Sponsorship not specified$75k-$90kDetected 29 days ago

ComplianceProject ManagementNegotiationBudgetingExcelPerformance ManagementCustomer SupportHIPAALeadershipCommunicationProblem SolvingPublic SpeakingMicrosoft Office

About the role

The Manager of Operation ensures objectives, principals, values, mission and foundation are clearly stated.
The position also ensures that operational activities are strategically organized and focused on achievement of regional and company-wide cultural and operational goals.
The Manager of Operations will do so with an emphasis on employee engagement and development, work quality, operational efficiency, long and short-term planning, customer-oriented thinking and P&L profitability.

Responsibilities

Maintain privacy of all patient, employee and volunteer information and access such information only on a need to know basis for business purposes
The Manager of Operations will work closely with the Director of Operations and other leaders to implement processes that will ensure exemplary member experience and market-leading performance quality.
Organize, lead, and participate, as needed, in client meetings to ensure existing programs and services meet and/or exceed customer expectations.
Lead a team of functional release of information specialists to achieve goals and objectives quickly, efficiently and profitably
Hire and retain talent, provide clear direction and accountability to employees, coach and mentor key employees, and maintain core values and culture, including performance management of employees
Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information
Work with domestic and global partners to maintain excellent turnaround time and quality standards for release of information; also includes maintaining updated SOPs and ensuring training is completed

Requirements

Ability to sit or stand for long periods of time
Physical ability to lift and carry 25 lbs. of materials
High proficiency in Microsoft products required, Outlook, Word and Excel
Ability to work well in fast-paced, multi-tasking environment while prioritizing and meeting deadlines
Extremely team oriented
Superior communication skills
Outstanding customer service with strong negotiation skills
Detail oriented, with strong analytical skills and effective problem-solving skills
Ability to handle confidential materials and information in a professional manner
Availability to travel as needed; could be extensive and include overnight stays

Nice to have

Bachelor's degree and prior experience, preferred

Compensation

$75,000-$90,000 depending on experience

Benefits

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs.
Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale.
Set the tone and vision for the respective, leading with compassion, respect, accountability and innovation
Daily onsite coverage, if applicable, and the arrangement for backup coverage if on PTO or OOO

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This listing is sourced directly from Sharecare's careers page and normalized into a canonical job model.