University of Illinois

Associate Director, Retail Operations - Illini Union

Urbana, IL, US · Director

Sponsorship not specifiedDetected 2 days ago

ProcurementInventory ManagementCustomer SupportLeadershipCollaborationAdaptability

About the role

Direct, establish and evaluate the strategic direction, goal setting, and long-range planning for all retail departments.
Establish adaptable customer service standards that respond to changing campus demographics, learning modalities, and expectations.
Direct all retail advertising and promotional strategy in collaboration with the Shared AHW Marketing Department, including integrated marketing campaigns, digital engagement strategies, and signature promotional events.

Lead innovation initiatives by assessing trends in collegiate and omni-channel retail, piloting new products, serves, delivery models, technologies, and space utilization strategies.
Operations People Leadership Responsible for fostering a culture of collaboration, innovation, accountability, and inclusion that supports professional growth, employee engagement, and high-performing teams.
Lead, mentor, train, supervise, and evaluate direct reports.
Responsible for developing staffing models and service levels that align with fiscal responsibility, customer demand, and peak operational cycles.
Administration External Engagement Serve as an advisory member of the Bookstore Faculty Liaison Committee and collaborate with academic partners to support instructional needs.
Collaborate across Illini Union departments to ensure an integrated retail and hospitality experience.
Perform other related duties as assigned.

Financial Management Responsible for developing and managing annual budgets, revenue forecasts, and financial goals for all retail departments.

This listing is sourced directly from University of Illinois's careers page and normalized into a canonical job model.