Palo Alto Networks

Palo Alto Networks

Onboarding CSM

Boston, United States of America · Senior

No sponsorship$124k-$202kDetected 2 days ago
AWSGCPAzureCloud PlatformsJiraOKRsOnboardingCustomer SuccessCadenceCollaboration

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odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role88
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 143 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 93%

Of 76 labor certifications old enough to have been used, 5 expired without the employer filing the next step. Median time from filing to decision: 491 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

266 transfer filings in the last year, covering 1222 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • As an Onboarding Customer Success Manager (OB-CSM), you own the onboarding journey for a portfolio of enterprise/strategic customers across the Americas. Operating with a strong business value mindset, your mission is to accelerate time-to-value, establish clear success criteria, and drive customers towards their strategic outcomes.
  • Highly proactive and self-motivated, you will orchestrate cross-functional resources (Services, Support, Sales Engineering, Product, and Partners) to deliver a repeatable, programmatic onboarding experience. By successfully managing a high volume of accounts at scale, you will drive strong early adoption and lay the critical foundation for long-term expansion.
  • As an Onboarding Customer Success Manager (OB-CSM), you own the onboarding journey for a portfolio of enterprise/strategic customers across the Americas.

Responsibilities

  • High-Volume Portfolio Management: Effectively balance and drive >30 concurrent customer onboarding projects at any given time from contract signature to foundational value.
  • Project Execution: Create and execute project plans, manage risk, track milestones, and keep executive stakeholders proactively informed.
  • AI & Process Innovation: Leverage AI tools and a continuous improvement mindset to refine how we work. Proactively identify ways to automate repetitive tasks, improve the onboarding playbook, and deliver a faster, better customer experience.
  • Governance: Establish a clear governance cadence-including steering calls and executive business review to validate value.
  • Proactive Block Removal: Monitor support cases and product telemetry to anticipate and remove adoption blockers quickly before they escalate.
  • Commercial Alignment: Partner with Sales on renewal and upsell strategy once foundational onboarding KPIs are met.
  • Highly proactive and self-motivated, you will orchestrate cross-functional resources (Services, Support, Sales Engineering, Product, and Partners) to deliver a repeatable, programmatic onboarding experience.
  • Highly self-motivated and proactive, with the proven ability to thrive in a fast-paced environment and independently manage a heavy account load (>30 accounts).
  • Proven ability to manage executive-level relationships and navigate complex enterprise organizations.

Requirements

  • IGA Expertise (Required): Deep, hands-on experience with Identity Governance and Administration (IGA) platforms (e.g., SailPoint, Saviyant, RSA, Omada, One Identity).
  • Technical Foundations: Strong general knowledge of Identity & Access Management (IAM), Windows/Active Directory, and one or more cloud platforms (AWS, Azure, or GCP).
  • 5+ years of experience as a Customer Success Manager leading complex, multi-threaded software onboarding or implementation projects for enterprise customers.
  • Experience with Gainsight or similar customer success platforms is a strong plus.
  • Candidate Location: Must be based on the US East Coast. Candidates located in the Greater Boston area are highly preferred.
  • CSM & Onboarding Experience: 5+ years of experience as a Customer Success Manager leading complex, multi-threaded software onboarding or implementation projects for enterprise customers.
  • Self-Starter Mentality: Highly self-motivated and proactive, with the proven ability to thrive in a fast-paced environment and independently manage a heavy account load (>30 accounts).
  • AI & Tech Savvy: Comfortable using modern AI tools to boost productivity and always looking for innovative ways to improve existing workflows.
  • Executive Presence: Proven ability to manage executive-level relationships and navigate complex enterprise organizations.
  • Methodology: Demonstrable success using outcome-based frameworks (OKRs, Success Plans, CSAT/NPS) and project-management tools (Smartsheet, Monday.com, Jira, or similar).
  • CS Tooling (Nice-to-Have): Experience with Gainsight or similar customer success platforms is a strong plus.
  • Travel: Willingness to travel up to 15% for key workshops and executive reviews.
  • Compensation Disclosure
  • The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Nice to have

  • At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life.
  • We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
  • Here, everyone has a voice, and every idea counts.
  • If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
  • Disruption, Collaboration, Execution, Integrity, and Inclusion.
  • We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.
  • If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
  • High-Volume Portfolio Management:

Compensation

  • The compensation offered for this position will depend on qualifications, experience, and work location.
  • For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below.
  • The offered compensation may also include restricted stock units and a bonus.
  • $123,880.00 - $202,070.00/yr
  • Compensation Disclosure

Benefits

  • Connect them with the right learning materials (like self-service guides, partner resources, or training portals) to ensure they are set up for success.
  • A description of our employee benefits may be found here.
  • We are committed to providing reasonable accommodations for all qualified individuals with a disability.

Company info

  • In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
  • This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
  • In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry.
  • This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion.
  • This role is remote, but distance is no barrier to impact.
  • Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together.
  • You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Equal opportunity

  • Palo Alto Networks is an equal opportunity employer.
  • All your information will be kept confidential according to EEO guidelines.
  • If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Visa & Work Authorization

  • Is role eligible for Immigration Sponsorship?
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This listing is sourced directly from Palo Alto Networks's careers page and normalized into a canonical job model.