Careers AT Bipsync

Senior Technical Account Manager

New York, NY · Senior

Sponsorship not specifiedDetected 22 days ago

JavaScriptHTMLCSSRESTProduct StrategyProject ManagementAccount ManagementCustomer SuccessCustomer SupportResearchCommunicationMentoring

About the role

Capture and synthesise technical feedback from customers to inform product improvements and internal playbooks.
Contribute to improving processes (ticketing, escalations, templates, knowledge base) to increase consistency and service quality.
About You You're a technically minded relationship-builder who enjoys solving complex problems and making customers successful.

You'll handle higher-complexity accounts and escalations, contribute to improving support processes and documentation, and mentor other TAMs through example.
Own the technical relationship for a set of key accounts, building trusted long-term partnerships.
Develop deep understanding of each customer's workflows and configuration; provide ongoing configuration and optimisation recommendations.
Lead investigation and troubleshooting of complex technical issues, coordinating with internal teams (Support, Engineering, Product) to drive resolution.
Manage multiple priorities across accounts and projects, keeping stakeholders informed and expectations aligned.
Maintain high-quality documentation of configurations, recurring issues, and customer-specific best practices.
We use modern technologies, agile processes, and user-centered design to drive speed, agility, quality, and efficiency into our clients' processes to drive better decisions, faster.
Our modern, mobile-friendly, design-focused product quickly established a foothold and reputation, and now wins over most clients when we're up against the competition.

Requirements Bachelor's degree and 5+ years of experience in technical account management, technical support, solutions engineering, or a similar customer-facing technical role.
Demonstrated ability to diagnose and troubleshoot complex technical issues and customer workflows.

Strong project management and prioritisation skills across multiple concurrent accounts.
Excellent written and verbal communication skills with both technical and non-technical stakeholders.

Competitive salary with the potential for a discretionary bonus on top of the base salary.
We offer significant benefits in an exciting, friendly and flexible work environment.
We're a fast-growing business with solid investment, a proven product strategy and a lucrative target market.
This brings a number of benefits, including a high level of autonomy, a tightly-knitted team, and a lack of bureaucracy.

Jun 20, 2026 Summary Bipsync is a fast-growing financial technology SaaS company with a product thoughtfully designed to optimize research management.
Our customers include the world's leading Allocators, Asset Managers, and Alternative Fund Managers.
You will be joining an established Customer Success team entrusted with maintaining a strong technical relationship with Bipsync customers.
You'll own complex technical workflows, configuration and integration support, and day-to-day technical relationship management-ensuring customers get sustained value from Bipsync and that technical issues are resolved quickly and clearly.
Support delivery of new features and product changes for existing customers, including validation, rollout guidance, and change management.
We are an equal-opportunities company that values diversity, and encourage all qualified applicants to apply.

Bipsync is proud to be an equal opportunities employer.
Our inclusive culture empowers all of us to collaborate, belong, learn and grow.
We recruit and reward based on capability and performance and encourage applications from all backgrounds and communities.
We're committed to having a team that is made up of diverse skills, experiences and abilities and we value the positive impact that difference has on our teams.

This listing is sourced directly from Careers AT Bipsync's careers page and normalized into a canonical job model.