Relaypro

Relaypro

Customer Success Manager I - Hospitality

Raleigh, NC

No sponsorshipDetected 1 day ago
ReactAccount ManagementLead GenerationCustomer SuccessLeadershipCommunication

About the role

  • At Relay, our Customer Success Manager (Enterprise Multi-Site Hospitality) role involves serving as a customer strategist responsible for managing an expanding portfolio of Enterprise Multi-Site accounts that showcase the versatility of the Relay platform.
  • It is a key revenue-generating and strategic partnership position within the Hospitality sector.
  • The focus is on value realization, account-based expansion, and fostering site-level success to promote growth within broader Enterprise contexts.

Responsibilities

  • Own the net-revenue growth of your portfolio, which includes minimizing contraction, driving user expansion, and enabling feature upsells and hardware refreshes across your existing sites.
  • Partner with Support and Billing to ensure any escalations have timely resolution.
  • Come build it with us.
  • Relay strives to be long-term relational partners versus transactional vendors to our customers.
  • Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other.
  • You embody the brand and build trust in Relay with every customer interaction.

Requirements

  • 3-5 years of experience in Customer Success, Account Management, or Sales.
  • You can navigate disagreement with logic and empathy.
  • You must be able to articulate Relay's technical advantages over legacy radio incumbents.
  • Ability to thrive and react to changing business needs within a high-growth environment.
  • You are a self-starter who contributes to writing the playbook rather than just following one.
  • Proven Revenue Ownership: Strong commercial negotiator anchored in driving value and win-win outcomes.
  • You are comfortable owning a revenue number, navigating complex contract negotiations, and connecting product metrics to a customer's bottom line.
  • In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.

Skills

  • The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.

Benefits

  • Use data to interpret health trends across your book and design customer engagements accordingly.
  • If you're joining our Raleigh-based HQ, you'll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling

Company info

  • Relay is the Intelligent System of Action for the physical economy.
  • While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem.
  • We aren't just selling radios, we're building the digital foundation for the 80% of the global workforce that doesn't work at a desk.
  • Why Join Relay?
  • Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
  • With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
  • We're dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.
  • Now, here's what we're building, and where you come in.
  • This is a hybrid role based in our Raleigh, NC headquarters, requiring 3 days per week in the company office (Monday/Wednesday/Friday).
  • This role is anticipated to have travel requirements up to 20%.
  • Latest tech, standing desks, and all the tools and software you need to thrive
  • Ensuring customers leverage Relay's core value proposition and latest roadmap applications is essential for driving operational excellence.
  • You will have the opportunity to define "what excellence looks like" at scale, ensuring these high-profile customers remain a vital part of our steep growth trajectory.
  • You are responsible for customers deriving maximum value from Relay, ensuring site-level success, site expansion, and, where applicable, progressing corporate partnerships. You embody the brand and build trust in Relay with every customer interaction.

Visa & Work Authorization

  • At this time Relay is unable to provide sponsorship for employment.
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This listing is sourced directly from Relaypro's careers page and normalized into a canonical job model.