Formaaiinc

Operations Automation Engineer

Toronto, Canada

Sponsorship not specified$100k-$120kDetected 5 days ago

JavaScriptTypeScriptPythonSQLLLMsCustomer SuccessResearchLeadershipCommunicationCollaboration

About the role

We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk.
We're welcoming equally driven individuals who are excited about creating something big!
This role sits at the intersection of engineering, operations, and customer delivery.

Build automation, internal tools, scripts, integrations, and workflow systems that improve how Customer Operations and Customer Delivery teams work.
Partner with Customer Operations and Customer Delivery teams to understand workflows, identify bottlenecks, and prioritize opportunities with clear operational impact.
Create reusable automation patterns that can scale across teams and workflows.
You help create a repeatable approach for identifying, building, measuring, and scaling automation opportunities.
By the end of your first 30 days, you should have a clear understanding of the core workflows across Customer Operations and Customer Delivery, along with an initial view of where automation can create the most leverage.
Build strong working relationships with Customer Operations, Customer Delivery, Product, and Engineering stakeholders.
Create an initial automation opportunity backlog, ranked by estimated impact, complexity, risk, and speed to implement.
We believe people who create significant business value should participate directly in that value creation.
Performance incentives are designed around measurable outcomes such as operational cost savings, efficiency improvements, time reduction, increased delivery capacity, and other quantifiable business results.
Customer Operations and Customer Delivery will help identify target workflows, validate pain points, and measure operational improvements.

1-5 years of experience in software development, automation engineering, technical operations, solutions engineering, support engineering, or a similar technical role.
Ability to understand operational workflows quickly and translate them into technical solutions.
Comfort working directly with non-technical stakeholders.
Strong communication skills and the ability to explain technical work in terms of business outcomes.
Demonstrate good judgment on when to build lightweight automation versus when a more durable internal system is required.

Experience working with workflow automation platforms such as n8n, Zapier, Make, Retool, Airplane, or similar tools.
Experience integrating with SaaS tools, internal APIs, data warehouses, or ticketing systems.
Experience using AI tools or LLMs to improve operational workflows.
Experience in a high-growth B2B SaaS environment.
What This Role Is Not
It is not a generic AI enablement role.
It is not a traditional product engineering role focused only on long-term roadmap features.
It is not a role for someone who needs perfect requirements before making progress.

The expected base salary range for this role is $100,000-$120,000 CAD, with flexibility for exceptional candidates.
In addition to base salary, this role includes substantial performance-based compensation tied to verified operational impact.
For high-performing individuals, performance-based compensation may exceed the value of base salary.
Meaningful compensation.

This listing is sourced directly from Formaaiinc's careers page and normalized into a canonical job model.