ShopMy
Senior Associate, Creator Experience
New York, NY · Senior
Sponsorship not specified$80k-$100kDetected 162 days ago
SalesforceAccount ManagementValuationCustomer SuccessCommunicationCollaborationProblem SolvingOrganizational Skills
About the role
- High-Touch Service: Resolve inquiries quickly, troubleshoot issues, and ensure creators feel supported at every step.
- Translating data into actionable strategies for growth
- Solving problems quickly to provide top-tier service
Responsibilities
- Partner with creators to adopt best practices, unlock opportunities, and increase revenue on ShopMy.
- Monitor creator data and surface tailored recommendations that drive measurable growth.
- Work with internal teams to deliver seamless experiences and scalable support models.
- ShopMy is hiring a Senior Associate, Creator Experience to directly support and strategically grow our top-earning and high-potential creators.
- You will work closely with some of the most influential digital talent, ensuring they have the resources, insights, and hands-on support to maximize their success on ShopMy.
- This is a creator-facing role where you'll provide both high-touch support and scalable guidance.
- You'll own a portfolio of creators, act as a trusted advisor, and collaborate cross-functionally with Product, Marketing, Client Strategy, and Data to deliver an exceptional experience while surfacing insights that drive ShopMy's growth.
- Strategic Support: Partner with creators to adopt best practices, unlock opportunities, and increase revenue on ShopMy.
- Performance Insights: Monitor creator data and surface tailored recommendations that drive measurable growth.
- Cross-Functional Collaboration: Work with internal teams to deliver seamless experiences and scalable support models.
Requirements
- Bachelor's Degree
- 2-4 years of experience in customer success, account management, partnerships, or creator economy roles
- Problem-solving mindset and ability to work independently
Nice to have
- Familiarity with creator platforms, affiliate programs, digital marketing tools, and fashion trends is a plus
- Proficiency in Salesforce also a plus
Skills
- Excellent communication and organizational skills with sharp attention to detail
Compensation
- In compliance with New York Pay Transparency Law, the salary range for this position is as shown.
Benefits
- The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation.
Company info
- What We Are Looking For:
This listing is sourced directly from ShopMy's careers page and normalized into a canonical job model.