Donor Network West

Donor Network West

Supervisor of Referral Response

Bay Area, CA

Sponsorship not specified$144k-$162kDetected 378 days ago
Process ImprovementProcurementHRPerformance ManagementLeadershipCommunicationCollaborationCritical ThinkingMentoring

About the role

  • The Supervisor of Referral Response Coordinators is integral to providing leadership and continuity of recovery services operations in a 24x7x365 department and maintaining a high quality of service to ensure all donor potential is maximized.
  • This role provides input into policy development, process improvement, and other organizational decisions.
  • Daily Oversight of Referral Response Management:

Responsibilities

  • This includes adherence of assigned staff to the referral communication pathway to manage all active referrals, including shift/daily follow up to optimize every donation opportunity.
  • Provides support, assistance, and resources to DNWest management team.
  • Works to ensure optimal staffing at all times by serving as an active supervisor, which includes routine frontline shifts and backup support during increased activity levels.
  • Collaborates with Organ Operations Leadership to provide clear and consistent DNWest messaging related to the donation process.
  • Completes and maintains competency Transnet training, ID/Culture testing and is a resource for RRC's completing the training.
  • Tracks and trends performance improvement metrics within the department, and, in conjunction with Organ Referral Operations Leadership, implements strategies to improve overall efficiency and performance.

Requirements

  • Requires a strong knowledge of referral management, patient assessment, clinical management, organ allocation, and the overall donation process.
  • Exhibits the ability to provide oversight and assess daily needs of the donation process form the viewpoint of organ operations and clinical requirements to maximize donation.
  • The minimum requirements for this position include but not limited to the following:
  • Proven leadership, communication, preceptor, and supervisory and coaching skills.
  • Must have the ability to travel within the DNWest service area by car.
  • In conjunction with Organ Referral Department Leadership and Human Resources, ability to counsel, evaluate, discipline, and recommend termination of personnel, if necessary.
  • Must have the ability to communicate clearly to accurately convey information either in person, electronically through email or text messaging, or by telephone to staff, healthcare partners, donor families and external stakeholders.
  • Must possess strong interpersonal skills, which allow for effectively communicating, negotiating, and resolving conflict with individuals and/or groups of individuals.
  • Displays good judgement and critical thinking skills.
  • Exhibits excellent written and verbal skills.
  • Skilled in fostering an environment that promotes learning and practicing technical concepts/terms.
  • Able to communicate with clarity and kindness.
  • Able to give and receive constructive feedback.
  • Willing to learn and apply standard practices in presentation, facilitation, and follow facilitator guides for established training.
  • Willing to learn and apply to learn the basics of adult learning theory and the impact of curriculum and assessment design.
  • Bachelor's degree in registered nursing or biological sciences or an equivalent degree/diploma/certification in an allied health care field (i.e. emergency medical technician-paramedic, LVN or respiratory therapy) is required, with possible exception for DNWest employees who have worked through other applicable clinical roles proving equivalent and required knowledge and expertise.

Compensation

  • Focuses on coaching staff and works to implement field assessments and annual competencies, to improve direct reports' performance, provide continual feedback, and frontline support.

Benefits

  • passion, excellence, equity and inclusion, and relationships.
  • Previous supervisory experience in health care preferred
  • Must maintain a valid driver's license and current vehicle insurance based on applicable state minimum insurance coverage standards.
  • Communicates with the Attending Physician and other members of the healthcare team to establish rapport and ensure a collaborative and team-oriented approach to referrals and donors.
  • Expected to support organ operations needs during periods of high activity which may include responding to referrals on day, night, weekend, and holiday shifts.
  • Expected to assist with daily referral activity coverage for team absences.

Company info

  • Reviews organ referral activity with staff to identify adherence to organizational expectations for timely support to internal and external customers. Develops action plans with assigned clinicians to address areas of improvement.
  • We welcome diverse perspectives and foster an environment of collaboration and service.
Apply directly at Donor Network West →Create a free account for alerts like thisView Donor Network West immigration profile

This listing is sourced directly from Donor Network West's careers page and normalized into a canonical job model.