Justworks
Customer Support Advocate, Employees
New York, New York
Sponsorship not specified$26k-$31kDetected 6 days ago
CRMCustomer SupportLeadershipCommunicationCollaborationAdaptability
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- We work hard and care about our most prized asset - our people.
- We're helping businesses get off the ground by enabling them to focus on running their business.
- We're data-driven and never stop iterating.
Responsibilities
- Manage inbound inquiries from our small business customers' employees via phone, email, or chat
- Resolve WSE inquiries related to their paycheck, time & attendance, tax withholdings, and tax documents
- Maintain product expertise on our software and be the go-to resource for customers
- Manage open cases in our CRM to resolve inquiries in shortest possible time frame while keeping customers regularly informed of status and anticipated resolution timing
- Work with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner to create a white-glove customer experience
- Team Leads or subject matter experts
- Perform other related duties as assigned
- Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
Requirements
- You are focused on and committed to helping people.
- You are a smart, motivated self-starter looking to learn a lot and join a fast growing company with a top notch culture.
- Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
- 4 years minimum professional experience in customer service - preferably in B2B SaaS or contact center environments
- Strong customer service instincts and comfort handling challenging situations over the phone with the ability to be empathetic, compassionate, responsive and resourceful
- A passion for delighting customers and helping people
- Strong written (email and chat) and verbal (telephone) communication skills with acute attention to detail
- Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
- Ability to come up with creative solutions to any problem you face, and to know how to organize and prioritize your workload
- Proven self-starter, taking ownership and accountability over your work
- Experience working in SaaS, HR, payroll, PEOs, or health benefits a plus
- Spanish language capability, or other second language at business conversation level, a plus
Compensation
- Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.
Benefits
- Provide expert-level support to customers around Justworks' continually expanding product and service offerings including our software, benefits, payroll, compliance, and HR
Company info
- At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
- We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
- We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
- Our Values
- At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
- We solve HR issues.
- If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
- We're united by shared goals and shared motivations at Justworks.
- These are best summed up in our company values, which are reflected in our product and in our team.
- If this sounds like you, you'll fit right in.
- Contribute recommendations for improving our product and processes while advocating for our customers and communicating bugs to engineering
Visa & Work Authorization
- all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, vetera
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This listing is sourced directly from Justworks's careers page and normalized into a canonical job model.