FleetWorks
Senior Customer Success Manager
Chicago · Senior
Sponsorship not specifiedDetected 33 days ago
Account ManagementCustomer Success
About the role
- Every year, companies spend over a trillion dollars moving freight across the U.S. - but the system for matching trucks with jobs is still slow, manual, and fragmented.
- Our agents replace the endless phone calls, texts, and emails and match truckers who want to get paid with loads that need to be moved.
- As the second member of the customer success team, you will be a true owner of your work, managing our most critical relationships and defining the customer success motion from the ground up.
Responsibilities
- Manage the full customer lifecycle, acting as the primary owner from pilot kickoff through implementation, adoption, and renewal.
- Work closely with Engineering to scope and deliver on individual customer integration requirements, acting as the technical voice of the customer.
- Build the CS foundation (0-to-1) by creating documentation, establishing operating procedures, and designing the engagement cadences we need to scale.
- We'll talk with your references to help us understand how to best support your development at work-we might do this after you've signed your offer.
Requirements
- Must have Enterprise level freight tech experience, you will be managing large, multithreaded broker accounts and smaller firms.
Compensation
- Transparent offer process that clearly outlines how we came to the compensation package we're offering, including the current and potential value of your equity.
Benefits
- Top tier cash and equity compensation-we aim to be above 75th %ile for companies in San Francisco who have raised a similar amount of cash.
- Competitive medical, dental, and vision benefits.
- Transparent offer process that clearly outlines how we came to the compensation package we're offering, including the current and potential value of your equity.
- Drive ongoing customer education, ensuring users understand the full power of our voice agents and platform features.
- Professional experience in b2b customer success, account management, sales engineering or implementation, in an entrepreneurial environment.
Company info
- Program manage high-stakes pilots and implementations, ensuring timelines are met and customers realize immediate value from our platform.
- A healthy appreciation for hard problems-we are transforming a massive, complex industry and we're just getting started.
Apply directly at FleetWorks →Create a free account for alerts like thisView FleetWorks immigration profile
This listing is sourced directly from FleetWorks's careers page and normalized into a canonical job model.