Wolt

Support Manager (Shared Service Center)

Tbilisi, Georgia · Senior

Sponsorship not specifiedDetected 1 day ago

RESTProject ManagementExcelCustomer SupportLeadership

About the role

In 2014 we started with delivery of restaurant food.
In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn't always easy, but it's definitely exciting.

Implement new work procedures and features and encourage feedback around these
Analyze and optimize customer and partner touchpoints and look for patterns in incoming requests and workforce management to then put them into actions and improvements.
Together with the Content, Training and Quality team, develop the quality and content processes within the Support operations in line with the training operations
Lead by example and show what customer-obsessed means: At Wolt, the Support Team knows that customer interactions serve a larger purpose than simply fixing problems.
The Support Manager will lead by example and raise the bar for the way support is provided at Wolt.
Multitasking is your strong suit and you're prepared to manage multiple incoming interactions simultaneously, and effortlessly determine which to prioritise.

You can formulate yourself very well, both verbally as well as in written form in English and Georgian.
You have 3-5 years of experience in leading a team, preferably leading a leadership team or other more senior team
You enjoy working together and leading a growing team, and making sure your colleagues always understand the purpose of what they do and what defines a great performance.
You have a can-do attitude and are ready to roll up your sleeves and get to work in a fast-paced startup environment.
You have strong presentational skills and proficiency in Office tools
Any trainings or experience in people or project management are an advantage
A degree in Business Administration is a strong plus!

Contribute to strategic initiatives and their execution in order to constantly improve the service proposition
Guide and coach the team in order to improve the associate's performance, personal development and happiness

Work together with the Head of Support and take full ownership of the experience and satisfaction of the customers and partners
Collaborate closely with other teams to meet the needs of the customers and improve overall level of service.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

This listing is sourced directly from Wolt's careers page and normalized into a canonical job model.