Sallie Mae Bank
Account Specialist - $23/hr + Monthly Incentive
New Castle, DE
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About the role
- When you join Sallie Mae, you become a champion for all students.
- To help them plan their higher education, successfully finish, and prepare for life after school.
- Students need guidance navigating this important time in their life.
Responsibilities
- They need a partner willing to evolve and not only meet but surpass their expectations.
- We're looking for people who are excited to drive this transformation.
- To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
Requirements
- Tech Savvy: Possess basic computer skills and experience with the Microsoft Office Suite.
- The first 90 days of employment you are required to work in the office with a schedule of 8 a.m. - 5 p.m. Monday through Friday.
- All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
- Meet and exceed quality goals, compliance regulations and productivity targets individually and team environment.
- Build meaningful relationships with our customers by offering repayment programs while gathering information to understand their financial situation.
Nice to have
- Schedule assignments are based on performance rankings.
- Employees will participate in a schedule bid process where higher performance rankings provide priority in selecting preferred shifts.
- Shift bids take place every 6 months.
- High school diploma or equivalent, some college coursework in business related fields preferred.
Skills
- Ability to demonstrate empathy while being assertive to achieve the required outcome.
- Strong interpersonal, communication and listening skills.
- Excellent negotiating, probing, influencing and resourcefulness skills.
Compensation
- This role offers a base pay of $23 per hour, plus quarterly incentives ranging from $1250 to $2500 based on performance.
- Schedules options upon availability and based on business needs are: 8am-5pm, 10am-7pm and 12pm-9pm (Employees working the evening shift receive a 15% shift differential on their hourly rate).
Benefits
- They need someone who acknowledges that their education path is unique.
Company info
- Provide exceptional service while encouraging customers to make payments on their past due accounts.
- Documentation:
- Accurately record customer interactions, including communication logs, payments, repayment plan enrollments, and other important information.
Equal opportunity
- To request an accommodation please call (855) 756-2007 and choose option 9.
This listing is sourced directly from Sallie Mae Bank's careers page and normalized into a canonical job model.