Rippling
Customer Success Associate
Remote (United States)
Sponsorship not specifiedDetected 8 hours ago
Account ManagementCustomer SuccessCustomer SupportCommunicationProblem SolvingTime Management
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odds of building a lasting career here
38Risky
Cap-exempt (no lottery)0
Sponsors this role82
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is a fast-paced, customer-facing role for someone who is curious, resourceful, comfortable on the phone, and motivated by measurable outcomes.
- You'll work across a large book of customers, using judgment and data to prioritize where to spend time.
- Please note: We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.
Responsibilities
- Identify and surface cross-sell, upsell, and qualified sales opportunities to the appropriate internal partners.
- Partner with Customer Success Managers, Sales, Support, Training, and other internal teams to improve customer outcomes and internal processes.
Requirements
- 2 years of experience in customer success, elevated customer support, account management, sales, implementation, or another customer-facing B2B role in SaaS.
- Ability to learn software quickly and explain product functionality in a clear, customer-friendly way.
- Comfort working toward measurable goals such as retention, renewals, product adoption, expansion, qualified opportunities, or customer engagement.
- Use data and judgment to prioritize your time across a large customer base and focus on the accounts where you can have the greatest impact.
Benefits
- Rippling is the first way for businesses to manage all of their HR & IT-payroll, benefits, computers, apps, and more-in one unified workforce platform.
- With Rippling, you can just click a button and set up a new employees' payroll, health insurance, work computer, and third-party apps-like Slack, Zoom, and Office 365-all within 90 seconds.
- This role will receive a competitive salary + 10% annual variable + benefits + equity.
- This role will receive a competitive salary + variable pay + benefits + equity.
- Proactively reach out to customers based on engagement signals, renewal timing, product usage, customer health, and business opportunity.
Company info
- We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.
- Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
- Support a large, high-volume book of SMB customers in a pooled model, helping customers adopt Rippling, resolve questions, and get more value from the platform.
- Help customers connect Rippling's value to their business needs, including adoption, retention, workflow improvements, and potential expansion opportunities.
- Guide customers through account setup, implementation steps, trainings, and best-practice recommendations as needed.
- Build product expertise and become a reliable resource for customers navigating Rippling's platform.
- Comfortable talking to customers and enjoy creating conversations that uncover what they need.
Equal opportunity
- Rippling is an equal opportunity employer.
- To request a reasonable accommodation, please email accommodations@rippling.com
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This listing is sourced directly from Rippling's careers page and normalized into a canonical job model.