Porch Group
Retention Specialist, PW
CO Remote, CO
Sponsorship not specifiedDetected 28 days ago
RecruitingCustomer SupportCommunicationProblem SolvingMicrosoft OfficeUnderwriting
About the role
- The future is bright for the Porch Group, and we'd love you to be a part of it as a Retention Specialist
- The Retention Specialist is responsible for handling customer calls related to service cancellation requests.
- The role requires responding to customer inquiries and resolving service concerns in a timely and professional manner.
Responsibilities
- Manage the entire retention/cancellation process.
Requirements
- 2+ years of call center experience is required.
- Excellent verbal and written communication skills (English language proficiency).
Nice to have
- COP 333,000.00 target, variable based on individual performance
- Submit your application below and our Talent Acquisition team will be reviewing your application shortly!
- If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews.
- What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
- Review all assigned cancellations and make attempts to salvage the client account.
- Monitor retentions logs and notify supervisor of impending backlog or delay concerns.
- Provide responses in a timely and efficient manner to clients.
- Utilize retention scripting to ensure customer retention when possible.
Compensation
- COP 2,667,000.00
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