Onetp
Trainer
TPCA Toronto · Full-time
Sponsorship not specifiedDetected 6 hours ago
LeadershipCommunicationCollaboration
About the role
- Join Teleperformance - Where Excellence Meets Opportunity!
- Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
- We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
Responsibilities
- and Accountabilities (may perform other duties as requested not specifically addressed in this document)
- Actively monitor and support new trainees during the On-the-Job Training (OJT) period to ensure a smooth transition from classroom to production.
- Determine appropriate evaluation levels and develop instruments to measure training impact, using objective methods to track and interpret learner progress.
- Provide timely, constructive feedback and professional counseling to trainees to drive performance improvement.
- Maintain mastery of all product knowledge, quality guidelines, and client programs, ensuring all training materials remain current and accurate.
- Deliver and explain settlement offers to hosts and guests, clearly articulating how assessments were reached.
- Maintain a calm and empathetic demeanor, personalizing responses and remaining level-headed in challenging or high-pressure situations.
- As a Trainer, you will use your training expertise, communication skills, and empathy to support and develop new and existing team members.
- Working with global clients, you will deliver engaging training and on-the-job support aligned with business goals and quality standards.
- OJT Support: Actively monitor and support new trainees during the On-the-Job Training (OJT) period to ensure a smooth transition from classroom to production.
Requirements
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Technical Aptitude: Strong working knowledge of computers and the ability to rapidly learn and adapt to new technologies.
- Language Proficiency: Strong fluency in English (enunciation, clarity, and professionalism) is required; proficiency in a second regional language is a significant plus.
Nice to have
- Strong fluency in English (enunciation, clarity, and professionalism) is required
- proficiency in a second regional language is a significant plus.
- Language Proficiency: Strong fluency in English (enunciation, clarity, and professionalism) is required
Skills
- Proven classroom leadership, organizational, and prioritization skills with the ability to inspire and motivate trainees.
- Detail Orientation: A meticulous eye for detail and a thorough understanding of client expectations and quality standards.
- Critical Competencies
- Solves Problem
- Communicates Effectively
- Demonstrates Collaboration
- Maintains Composure
- Benefits & Perks
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Paid 5 weeks of training and nesting and 4 weeks of ticketing, 2 weeks annual leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs
Compensation
- Base pay of CAD 45,000.00
- Competitive salary with incentive programs
Benefits
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Company info
- Autonomous
- We encourage and trust your decision-making skills
- Flexible
- We believe in results
- Innovative
- All ideas matter
- Inclusive
- Everyone is Included and everyone wins
- TP is a worldwide leader in client experience management and contact center business process outsourcing.
- With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
- Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
- Our Work Culture
- At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Equal opportunity
- If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.