Carta
Senior IT Support Engineer
San Francisco, California · Senior · Full-time
Sponsorship not specified$136k-$160kDetected 28 days ago
Data EngineeringIncident ResponseJiraM&AERPRecruitingCiscoLeadershipCommunication
About the role
- Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta's platform of software and services lays the groundwork so you can build, invest, and scale with confidence.
- Carta's Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.
Responsibilities
- executive support, terminations, sensitive offboardings.
- You own a major operational program like Day 1 onboarding, executive support, or M&A integration support.
- You partner with Automation Engineers to ship durable fixes instead of running the same playbook every quarter.
- You build automations that help your projects and the teammates you mentor.
Requirements
- You have deep hands-on experience across the
Skills
- The Company You'll Join
- Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.
- Together, Carta is creating the end-to-end ERP platform for private markets.
- Traditional ERP solutions don't work for Private Funds.
- Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers.
- For more information about our offices and culture, check out our Carta careers page.
- The Team You'll Work With
- The Problems You'll Solve
Compensation
- Carta's compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans.
- Our minimum cash compensation (salary + commission if applicable) range for this role is:
- $136,000-$160,000 in San Francisco, CA
- Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.
- Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
- For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
Benefits
- We recommend 5-7 years of IT support, helpdesk, or technical operations experience, with at least 2 years in a senior or lead role at a fast-growing or recently-acquired company.
- Carta's compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions plans.
- If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email.
Company info
- You'll Work With
- You will join Corporate IT, the team responsible for the experience of working at Carta.
- Our IT Support Engineers are the human face of IT.
- IT Support Engineer, you lead complex initiatives, serve as the team's escalation point in your workstream, and mentor E2/E3 engineers.
- You partner directly with Security, People, Finance, and the executive team.
- Own the User Experience: You resolve complex issues across our SaaS and identity stack (Okta, Google Workspace, Slack, Zoom, MDM, hardware) and represent IT in high-stakes moments: executive support, terminations, sensitive offboardings.
- Drive Operational Programs: You own a major operational program like Day 1 onboarding, executive support, or M&A integration support.
- These are the programs that determine whether IT scales with the company.
- Eliminate Failure Patterns: You identify recurring issues, automation candidates, and process gaps.
- Multiply the Team: You serve as an escalation point and mentor for E2/E3 engineers, set the bar for customer interactions and operational discipline, and build automations that help the team beyond your direct reach.
- Partner Across the Business: You work closely with Security on access reviews and incident response, with People on the employee lifecycle, and with Finance and ELT on executive support and compliance.
- The Domain: You have deep hands-on experience across the SaaS and identity stack at scale: Okta, Jamf, Intune, Atlassian (Jira), Slack, Zoom, Google Workspace, Microsoft 365, Box, 1Password, and DocuSign.
Equal opportunity
- equal opportunity employer and are committed to providing a positive interview experience for every candidate.
This listing is sourced directly from Carta's careers page and normalized into a canonical job model.