Nanonets

Customer Success Manager (US)

Palo Alto, CA

Sponsorship not specified$130k-$170kDetected 25 days ago

SalesforceSalesAccount ManagementSAPLogisticsProcurementERPCustomer SuccessResearchAccounts PayableNetSuite

About the role

As a Customer Success Manager at Nanonets, you are the operational owner of your accounts.
You ensure every customer gets full value from their Nanonets deployment - from the moment they go live through every workflow they run.
This is not a passive relationship management role.

3+ years in a customer-facing role - Customer Success, Account Management, Consulting, or similar
Strong communicator - you can translate between technical and non-technical audiences clearly and confidently

Experience with document-heavy workflows - AP, procurement, logistics, finance operations
Familiarity with ERP systems (SAP, NetSuite, Oracle, Coupa, Dynamics)
Background in SaaS with a workflow automation or AI-adjacent product
Experience working in a pod model alongside an Account Manager or AE

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
The base salary range is $130k - $170k per year.

Own the health and operational effectiveness of your book of accounts from go-live forward
Serve as the primary day-to-day contact for workflow health, product questions, and operational issues
Compile and deliver a comprehensive renewal health narrative to your AM at 5 months before renewal - covering adoption, usage, wins, open risks, and end user sentiment
Sync with your AM weekly or bi-weekly - bring account intel, health updates, expansion signals, and anything that needs alignment
Maintain accurate account notes and health data so the full pod always has a clear picture

Nanonets agents are built for complex business processes. Ranked #1 in understanding unstructured data and applying business rules in processes like accounts payable, order management, and supply chain.
Nanonets agents handle the exceptions other tools miss, reducing processing time by 94% and delivering clean data to SAP, Salesforce, or any system of record.
That's why global enterprises reach for Nanonets when workflows are complex and accuracy is non-negotiable.
Learn more about us here:
Ensure every end user is fully onboarded, trained, and actively using the product
Monitor usage and adoption metrics - flag anything that looks off before it becomes a problem
Run regular working-level meetings with the customer's operational team, always with an agenda and a clear purpose
Understand your customers' business processes deeply enough to proactively suggest improvements
Communicate customer requirements clearly to internal teams and hold both sides accountable to timelines and outcomes
Surface any deviation from expectations - to the customer and internally - early and directly
Identify and surface expansion signals to your AM - new use cases, new teams, new workflows, new stakeholders
Support your AM on product conversations and demos when expansion opportunities arise - you are the first line of product depth before additional resources are brought in

This listing is sourced directly from Nanonets's careers page and normalized into a canonical job model.