Expedia Group
CRM Manager
USA - Illinois - Chicago
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
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Green-card filing pattern in this occupation
Green-card follow-through: 78%
Files H-1B transfers
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About the role
- Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.
- Operate largely independently and mentor more junior colleagues.
- Play a key part in defining and supporting CRM data and customer engagement solutions across Expedia Group's brands.
Responsibilities
- Demonstrate a comprehensive understanding of customer data, audience segmentation, activation, and engagement use cases to support communication plans and strategies.
- Develop ability to define how to leverage customer data, audience insights, platform capabilities, and performance metrics to inform strategy and improve customer engagement.
- Demonstrate competence in technical skills to design, develop, test, optimize, and maintain CRM data pipelines, integrations, and related platform solutions using relevant technologies and platforms.
- Create clear, concise, and organized technical and operational materials, including reports, dashboards, presentations, runbooks, and documentation.
- Develop and maintain ETL/ELT processes, CRM data pipelines, and integrations that unify customer data and support segmentation, activation, and personalized customer engagement use cases.
- Apply understanding of SQL, data modeling, and SQL databases to support data integration, data analysis, validation, and troubleshooting activities.
- Use Python and Java for coding snippets, data processing, validation, integration, and data orchestration support.
- As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
- Join us and build for travelers everywhere.
- Design, implement, and maintain Salesforce Data Cloud solutions, including data streams, Data Lake Objects (DLOs), Data Model Objects (DMOs), Calculated Insights, Data Transforms, identity resolution rules, and audience segmentation logic to support accurate, scalable, and reliable customer data processing.
Requirements
- Employer will accept a Bachelor's degree in Computer Science, Data Engineering, or a related field followed by 5 years of progressive, postbaccalaureate experience in the job offered or in a related occupation.
- Never share sensitive personal information unless you are confident of the recipient.
Compensation
- $167k-$173k
Company info
- At Expedia Group, we help travelers explore the world, one journey at a time.
- To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
Equal opportunity
- Expedia is committed to creating an inclusive work environment with a diverse workforce.
- This employer participates in E-Verify.
- The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
Visa & Work Authorization
- The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
This listing is sourced directly from Expedia Group's careers page and normalized into a canonical job model.