Affirm
Senior Manager, Affirm Bank Operations Enablement
Remote US · Senior
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About the role
- Affirm is building a de novo bank, and this role will help establish and scale its operating foundation.
- You will own the Finxact core and digital banking experience platforms, lead deposit and lending operations strategy, and partner with servicing teams to build resilient, well-controlled processes that deliver transparent, reliable financial products.
Responsibilities
- Own the implementation, configuration, and ongoing administration of Finxact as the Bank's core system of record, including product structures, rates and fees, transaction and posting rules, account parameters, general-ledger mappings, user entitlements, environments, and controlled production changes.
- Own the operational delivery and ongoing management of Savana and the Bank's integrated digital account-opening, online and mobile banking experiences. Translate customer and operational needs into requirements
- lead user-acceptance testing, release readiness, issue resolution, and continuous platform improvement.
- Lead operational launch readiness, including operating-model design, procedures, roles and responsibilities, staffing and training, end-to-end testing, mock processing days, cutover, go/no-go evidence, hypercare, and the transition to stable business-as-usual operations.
- and overseeing dormancy, escheatment, account maintenance, holds, statements, transaction research, error investigations, dispute resolution, regulatory reporting, and fraud-investigation support.
- Own the operational delivery and ongoing management of Savana and the Bank's integrated digital account-opening, online and mobile banking experiences.
- Translate customer and operational needs into requirements; lead user-acceptance testing, release readiness, issue resolution, and continuous platform improvement.
- Build and maintain the Bank's operational control environment in accordance with Bank-approved policies and independent governance.
- Own documented procedures, maker-checker controls, reconciliations, access reviews, exception aging, quality assurance, records and evidence, root-cause analysis, issue remediation, and audit and examination readiness; partner with Compliance on BSA/AML, OFAC, consumer-protection, privacy, funds-availability, payments, complaint, and other applicable requirements.
- Manage Bank oversight of affiliate-provided services and critical core, digital banking, payments, document, and operations vendors.
Requirements
- Strong understanding of bank regulatory and risk expectations applicable to deposit, lending, payments, third-party, consumer-protection, privacy, business-continuity, and operational-resilience activities.
- For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
- Affirm considers qualified applicants with arrest and conviction records, as required by law.
Nice to have
- Hands-on experience implementing, configuring, converting, or administering a core banking platform
- experience with Finxact or another modern cloud-native, API-first core is strongly preferred.
Compensation
- Employees new to Affirm typically come in at the start of the pay range.
- Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
- Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
- USA base pay range (CA, WA, NY, NJ, CT) per year: $ 195,000 - $ 255,000
- USA base pay range (all other U.S. states) per year: $ 173,000 - $ 233,000
Benefits
- Our benefits reflect our commitment to care, transparency, and flexibility.
- Health coverage at no cost:
- Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
- Flexible time off and generous holiday calendars help you rest when you need to.
- Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
Company info
- At Affirm, we exist for the moments that matter-giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
Visa & Work Authorization
- Please note that visa sponsorship is not available for this position.
This listing is sourced directly from Affirm's careers page and normalized into a canonical job model.