forevercheese

forevercheese

Sales Operations Manager

Secaucus, New Jersey

Sponsorship not specifiedDetected 20 days ago
CRMSalesOutbound SalesERPCustomer SupportCadenceAR/VRCommunicationPublic Speaking

About the role

  • Run order workflow end-to-end across E21 and customer portals.
  • Set and enforce SLAs for queue management, kickback resolution, and order confirmations.
  • Make the call on substitutions, short-ships, and credit holds so field reps aren't pulled into operational triage.

Responsibilities

  • The Sales Operations Manager leads our Customer Service team and the operations that keep Sales moving-order workflow, outbound freight, pricing review, NIF compliance, and reporting.
  • You'll set the service levels we commit to and build the operating cadence that delivers them.
  • You'll own the communication between Sales and Operations, working closely with both to keep service levels high.
  • You'll manage an inside team that handles the supporting workstreams-NIF submissions, order kickbacks, deductions, and deal-desk approvals.
  • Manage a team of Customer Service reps supporting our customer segments.

Requirements

  • 3-6 years in sales operations, commercial operations, or a closely related role, ideally in food, CPG, or distribution.
  • Experience managing an inside sales or customer service team.
  • A track record of owning order management, reporting, and cross-functional operational workflows.
  • Working knowledge of CRM and ERP/order management systems.
  • Ability to juggle a high volume of concurrent priorities without dropping things.

Nice to have

  • Background in specialty food, cheese, imported food, or perishable CPG.
  • Experience with import-driven supply chains and long-lead-time demand planning.
  • Experience with E21 and retailer deduction management.
  • What You're Like
  • You close loops.
  • Open items don't sit on your list for a week.
  • You stay calm under operational pressure and decisive when a call needs to be made.
  • You communicate clearly with people across functions and levels.
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This listing is sourced directly from forevercheese's careers page and normalized into a canonical job model.