WithCoverage
Lead Client Service Manager
Philadelphia · Exec · Full-time
Sponsorship not specified$150k-$180kDetected 7 days ago
Account ManagementCustomer SuccessLeadershipCommunicationMentoringPublic SpeakingOrganizational SkillsProperty & Casualty
About the role
- This role is ideal for a seasoned insurance professional ready to step into a leadership-adjacent position and leave a lasting imprint on our client experience and team culture.
- Proactively identify emerging client needs, coverage gaps, or service opportunities and bring them to the attention of the Risk Advisor team.
- Service Excellence & Operational Ownership
Responsibilities
- Own and cultivate relationships with a portfolio of complex, high-priority clients, serving as a trusted advisor on matters of significant scope and complexity.
- Manage client open items lists, respond to ad-hoc requests, and ensure timely, accurate flow of information between clients and internal Risk team members.
- Renewal & Placement Support
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Grow Faster - We're scaling fast, giving you outsized opportunities to learn, lead, and shape your career and the future of the company.
Requirements
- 4+ years of commercial insurance experience required, with a strong track record in an Account Management or Client Service role.
- Property & Casualty broker's license required (or to be obtained within 60 days of start date).
Skills
- Excellent written and verbal communication skills; confident presenting to clients at all levels.
Compensation
- For candidates based in the United States, the expected OTE pay range for this position at the start of employment is expected to be between $150,000 - $180,000/year.
Benefits
- Competitive compensation that includes equity
- Comprehensive benefit plans for medical, dental, vision, life, and disability
- Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings)
- Time Off: Flexible time off, sick leave, family and medical leave, major national holidays
- That means competitive comp, meaningful equity, and great benefits.
- Receive and resolve routine and sophisticated coverage inquiries, escalating appropriately and following through to resolution.
- Contribute meaningfully to renewal strategy conversations alongside Risk Advisors, offering informed perspectives on coverage, market conditions, and client priorities.
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This listing is sourced directly from WithCoverage's careers page and normalized into a canonical job model.