Multiplierhq

Customer Success Manager

Denver, USA · Part-time

Sponsorship not specifiedDetected 871 days ago

RESTCustomer SuccessCustomer Support

About the role

Multiplier is an identity governance and security tool used by leading organizations worldwide.
We're a fully remote, sustainably run and profitable startup that's just turned 3 years old!
This is a part-time contractor position (approximately 20 hours/week).

Writing documentation to address common user challenges Recording video content like instructional videos and product demos Key skills Previous experience in a customer support/success role in a SaaS company.
managing the support inbox

demos, onboarding, strategy, etc.
Writing documentation to address common user challenges Recording video content like instructional videos and product demos Key skills Previous experience in a customer support/success role in a SaaS company.
Native-level fluency in English Very comfortable on calls and video A scrappy mentality - you wear many hats and are willing to get your hands dirty.
Technical curiosity or experience - interested in becoming an expert in a specialized product for technical teams.
Schedule This is a part-time contractor position (approximately 20 hours/week), with the potential to go full-time.
We'd like you to check the support inbox daily, but you can distribute the rest of the work as you feel necessary.

Reactive support: managing the support inbox Proactive support: reaching out to customers to help them improve their Multiplier setup Handling calls: demos, onboarding, strategy, etc.
Many of the customers are based in the US.
reaching out to customers to help them improve their

This listing is sourced directly from Multiplierhq's careers page and normalized into a canonical job model.