Ramp
Customer Experience Associate
New York, NY (HQ) · Full-time
Sponsorship not specified$60k-$70kDetected 9 days ago
AccountingQuickBooksERPZendeskAR/VRResearchNetSuite
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odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision.
- You will triage, investigate, and make high-signal judgment calls throughout the day.
- You will thrive in this role if you are a systems thinker and deeply customer obsessed.
Responsibilities
- Build and shape AI tools, not just use them.
- Ramp is building AI into CX operations.
- Be the voice of Ramp's Customer Support.
- AI-Powered Customer Experience at Ramp - Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai
Requirements
- When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it - you have the autonomy to roll up your sleeves and fix it.
- You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code.
- When you have 15 open issues across 4 internal teams, nothing falls through.
- You can explain a payment reconciliation issue to a CFO without jargon.
Compensation
- Fertility HRA (up to $10,000 per year)
Benefits
- Centralized home-office equipment ordering
- Health and wellness stipend
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- Relocation expense coverage to NYC or SF (if needed)
- Group medical, dental, and vision coverage through Sun Life
Company info
- You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface.
- We are all builders at Ramp. - Ship improvements, not just flag them.
- In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution.
- Our customers rely on us to keep their operations running:
- Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat.
- We are all builders at Ramp.
- Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect - clearly and without filler.
This listing is sourced directly from Ramp's careers page and normalized into a canonical job model.