Codes Health
Operations Lead
New York · Exec · Full-time
Sponsorship not specifiedDetected 217 days ago
Customer Success
About the role
- Our customers entrust us with their most sensitive and mission-critical records
- We want someone who values that as much as we do.
Responsibilities
- Create new-hire orientation and continuous training programs for records roles
- Restructure internal organizations to optimize efficiency and reward top performers
- Design the internal processes and SOPs used daily by the Records Team
- Build operational improvements (Dashboards, Zapiers, Retool, etc.) to streamline tracking and visibility
- Work with engineering to build new internal products to streamline record retrieval operations
- Technical or technical-adjacent: you should be able to build quick automations, tooling and dashboards, or eager to learn how to.
- As an Operations Lead, you will own the day-to-day execution and management of our Records Retrieval Team.
- Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately.
Requirements
- A top-tier operator with 3+ years of experience in startups or high-growth industries.
- You'll join a team that combines deep operational expertise with modern technology to rebuild a broken process.
- Full-time | In-person | 3+ years of relevant experience required
Compensation
- Competitive base salary
Benefits
- At Codes Health, we are building the modern platform for medical record retrieval.
- We support everything from Personal Injury Law to Specialty Healthcare.
- Early-stage equity opportunity
- Benefits and a setup that works for you
Company info
- hiring and training, process design, performance tracking.
- This hire is someone who can thrive with an extremely high degree of autonomy and ownership, and is someone who thinks as much about what we will need to succeed in a year as much as tomorrow.
- Culture matters to us.
- How we work, how we treat each other, and how we build.
- Operations are core to us as a company. Our customers entrust us with their most sensitive and mission-critical records
- Operations are core to us as a company.
- Our customers entrust us with their most sensitive and mission-critical records; mistakes in retrieval directly lead to lost settlements and delayed patient care.
- Model internal capacity and margin constraints to meet the demands of new customers and volume
- We are a well-funded, rapidly growing team focused on growing 100x from where are today.
- Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution.
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This listing is sourced directly from Codes Health's careers page and normalized into a canonical job model.