Axis Communications
Team Lead, Technical Services
USA - MA - Chelmsford
Sponsorship not specified$75k-$88kDetected 8 days ago
Data AnalysisSalesforceCustomer SupportIntercomLeadershipCommunicationProblem SolvingMentoring
About the role
- Daily operations involve managing technical escalations, collaborating with sales teams, and ensuring customer success.
- This is on onsite role based in our Chelmsford, MA office.
- Pay Range: The approximate pay range for this location and position is $75,000-88,000 annually.
Responsibilities
- Manage team performance, including conflict resolution, daily direction, and communication to maintain a high level of service
- Conduct performance assessments and use them to identify training needs and create individual development plans
- Manage training materials and initiatives, ensuring alignment with team development needs
Requirements
- Proven coaching-oriented leadership style including leading through periods of change
- Ability to be a leader who empowers others, holds them accountable, and gains satisfaction from others' success
- Ability to solve problems and work cross-functionally with other departments to meet team objectives
- Proven self-starter with the ability to think strategically
- Bachelor's degree or equivalent experience in computer science or related IT field
- 2+ years of people leadership experience (only for external posting)
- Experience within the IT and/or security industry
- Experience with Salesforce and other Support Ticketing Systems
- Employee is occasionally required to lift 20-25 lbs
Nice to have
- 11:30 a.m. to 8:00 p.m. shift, and Spanish language is always a plus!
Skills
- Ensure timely and efficient handling of service requests and evaluate processes for improvement
- Gather, present, and analyze metrics to improve operational efficiency and service delivery
- Assign/coordinate work projects and create team member schedules
- Act as the main point of contact for escalations and assist in resolving complex inquiries
- Recruit and onboard new staff, focusing on candidates with high potential
- Promote a positive, collaborative, and growth-oriented team culture
Compensation
- The approximate pay range for this location and position is $75,000-88,000 annually.
- Please note that the pay range provided is a good faith estimate for the position at the time of posting.
Benefits
- Lead, coach, and mentor team members, emphasizing continuous learning to enhance skills and performance
- Inspire you to grow and develop through employer-offered training as well as tuition reimbursement
- Take care of more than just the 'work you', but rather the 'whole you' through our health, dental, vision, and fitness/health and wellness programs
- Support parents and children through paid parental leave and help alleviate costs through a dependent care reimbursement account
- Encourage work/life balance with generous vacation benefit, plus a 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
- Help prepare for your life after retirement through our 401(k) program and employer matching
Company info
- Axis is a company that puts our employees first.
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