ID.me

ID.me

Head of Employee Experience

Mountain View, California, United States · Full-time

Sponsorship not specified$63k-$800kDetected 6 days ago
ComplianceStakeholder ManagementHRISLeadershipCommunication

About the role

  • Company Overview ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online.
  • Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations.
  • ID.me's technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative.

Responsibilities

  • Lead and develop the Org Effectiveness Consultants and HR Operations teams as one integrated Employee Experience function
  • Build shared goals, rituals, and ways of working across the two teams to prevent silos and duplicate effort
  • Oversee how the team engages with complex business problems brought to HR, ensuring consistent, high-quality consulting support
  • Partner with the team to translate operational and technology changes into practical enablement plans (communications, training, change management)
  • Drive the automation and digital transformation agenda for HR service delivery
  • Ensure HR Operations maintains compliance across all processes, transactions, and systems
  • Own the operational backbone that makes self-service possible - accurate data, reliable systems, clear process design
  • Represent Employee Experience in broader HR and business leadership discussions, advocating for employee-centered design
  • Drive internal mobility, manager enablement, succession readiness, and professional development.
  • Own the employee listening strategy including engagement, pulse, onboarding, exit, and lifecycle surveys.

Requirements

  • Minimum of 15 years of progressive HR experience, including leadership of both consulting/enablement and operational/transactional functions
  • Minimum of 5 years of experience leading and managing teams, ideally across multiple HR disciplines
  • Experience leading or heavily participating in major change initiatives that resulted in self-service models
  • Strong understanding of HR compliance requirements and operational risk management
  • Experience managing through others, this role leads leaders/senior individual contributors across two distinct disciplines
  • Demonstrated ability to act as a change agent, building buy-in, shifting mindsets, and driving adoption of new ways of working across an organization
  • Excellent stakeholder management skills
  • comfortable operating with both strategic leadership and operational detail
  • Preferred Qualifications
  • Experience with HR technology ecosystems learning management systems (e.g., Absorb, Cornerstone, Workday Learning), employee listening platforms (Culture Amp, Glint, Qualtrics), AI-enabled HR technologies, and workflow automation.
  • The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.
  • ID.me offers comprehensive medical, dental, vision, health savings account, flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts), basic and voluntary life and AD&D insurance, 401(k) with company match, parental leave, ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays, short and long-term disability insurance, accident and critical illness insurance, referral bonus policy, employee assistance program, pet insurance, travel assistant program, wellbeing and childcare discounts, benefit advocates, and a learning and development benefit.

Nice to have

  • Background in both HR consulting and shared services/operations
  • Familiarity working in a tech-forward or engineering-heavy organization
  • All ID.me employees share in the responsibility for fulfilling our commitment to equal employment opportunity.
  • Upon request we will provide you with more information about such accommodations.
  • ID.me participates in E-Verify.

Skills

  • Company Overview
  • ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online.
  • ID.me is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
  • To learn more, visit https://network.id.me/.
  • ID.me is a full-time, in-office culture.

Compensation

  • The annual base salary listed does not include a company bonus, incentive for sales roles, equity and benefits which will be determined based on experience, skills, education, relevant training, geographic location and role.

Benefits

  • Set the strategic vision and roadmap for employee-facing HR tools, processes, and programs, with self-service as the design starting point
  • Serve as a trusted advisor to executive leadership on workforce effectiveness, organizational health, and culture
  • Own enterprise learning, onboarding, leadership development, and career development strategies.
  • Design scalable learning programs that build critical capabilities and support business transformation.
  • Oversee the learning technology ecosystem and measure the business impact of learning.
  • Develop executive Organizational Health dashboards with actionable workforce insights.
Apply directly at ID.me →Create a free account for alerts like thisView ID.me immigration profile

This listing is sourced directly from ID.me's careers page and normalized into a canonical job model.