Campfire

Head of Implementations

San Francisco

Sponsorship not specifiedDetected 43 days ago

Project ManagementAccountingQuickBooksSAPERPHRISOnboardingCustomer SuccessLeadershipCollaborationNetSuite

About the role

Identify bottlenecks, iterate on process, and report on implementation health to leadership

Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale
Drive down time-to-value without sacrificing quality or customer experience
Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close
Create a tight feedback loop with Product and Engineering - surface patterns from the field that should inform the roadmap
Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention
Hire, develop, and retain a team of Implementation Managers across a range of experience levels
Build a culture of accountability and continuous improvement on your team
Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success
Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization

10+ years of experience in accounting, finance, or ERP implementation, with meaningful time in a client-facing or professional services role
you can credibly advise CFOs and Controllers on how to structure their accounting workflows in Campfire
Familiarity with multi-entity consolidation, revenue recognition (ASC 606), or complex intercompany accounting

We're looking for a Head of Implementations to own and scale our customer onboarding function.
You'll lead a team of Implementation Managers, own the methodology that gets customers live on Campfire quickly, and serve as the connective tissue between Sales, Product, and Customer Success.

This listing is sourced directly from Campfire's careers page and normalized into a canonical job model.