Informa Group Plc.

Customer Success Director

Newton, MA, United States · Director

Sponsorship not specified$85k-$95kDetected 22 days ago

Account ManagementRecruitingCustomer SuccessPLCResearchLeadershipCommunicationCollaborationMentoring

About the role

You'll work with leading brands and be exposed to world-shaping innovations.
You'll apply your energy and intellect to helping clients be faster to market and faster to revenue.
About Informa TechTarget Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI.

Develop and execute strategic account plans in collaboration with Account Directors and Account Managers.
Own executive-level relationships with Portfolio accounts, acting as a strategic partner to senior stakeholders.
Drive customer advocacy and identify opportunities for expansion and upsell.
Collaborate with Product, Support, and Sales teams to advocate for customer needs and drive improvements.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch.
When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely.
As an international company, the chance to collaborate with teams around the world
When it's time for the next step, we encourage and support internal job moves

7+ years of experience in customer success, account management, or strategic leadership roles, preferably within Portfolio accounts.

take up to four days per year to volunteer, with charity match funding available too

Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Our benefits include:
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
Time out: open PTO policy, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year

Lead strategic business reviews and communicate value delivery to Portfolio customers.
That's why we work in-person with each other, or with customers and partners, three days a week or more.

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

This listing is sourced directly from Informa Group Plc.'s careers page and normalized into a canonical job model.