Williams Lea

Hospitality/Office Services Supervisor - Mon-Fri - 7:30am-4:30 pm

Santa Monica, CA · Mid

Sponsorship not specifiedDetected 30 days ago

ExcelProcess ImprovementPerformance ManagementCustomer SupportCommunicationMicrosoft Office

About the role

Williams Lea is hiring for a Hospitality/Office Services Supervisor for our Santa Monica office to work Monday to Friday, 7:30 am to 4:30 pm!
Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.

Manage relationships with clients by ensuring a high level of customer satisfaction
Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client
Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly
Create and distribute monthly invoice, ensuring it meets contractual requirements
Foster cross-training and a sense of team work to optimize client service delivery
Participate or lead due diligence, implementation (people, process, technology) for new business within client account; participate as needed on other new client accounts.
Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by

Bachelor's degree or equivalent experience
3 or more years' experience in office support including a combination of administrative, facilities, hospitality, reception, reprographics and mailroom
Understanding of USPS regulations
Understanding of reprographics equipment and usage
Intermediate Microsoft Office Word and Excel skills
Basic Microsoft PowerPoint skills
Demonstrated experience prioritizing competing priorities under tight deadlines
Exceptional communication skills, both written and verbal
Good attention to detail

3 or more years' proven experience in a customer service environment, legal or financial services industries preferred
Prior experience managing vendors preferred
Basic P&L understanding a plus

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
401k Retirement Savings Plan Including Employer Match
Paid Time Off (PTO)
Life Insurance
Paid Parental Leave
Short-term & Long-term Disability
Healthcare & Dependent Care Flexible Spending Accounts
Domestic Partner Coverage
Commuter Benefits
Additional Employee Perks and Discounts

In a rapidly changing world, the ability to innovate and break new ground drives progress.
We're always progressing.
Connecting technology with expertise and strong processes to transform support services.
As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

rtunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic

This listing is sourced directly from Williams Lea's careers page and normalized into a canonical job model.