Calyxo
Manager, Complaint Analyst - Remote, USA
Remote, USA
Sponsorship not specifiedDetected 2 days ago
Customer SupportMedical DevicesMentoring
About the role
- Calyxo, Inc. is a medical device company headquartered in Pleasanton, California, USA.
- Kidney stone disease is a common, painful condition that consumes vast amounts of healthcare resources each year.
- Our team is led by executives and investors with a proven track record of commercializing paradigm-shifting devices to meet unmet needs within urology.
Responsibilities
- Manage high-performing Analysts by recruiting, selecting, orientating, and developing team member growth.
- Lead and motivate a high-performing team by communicating job expectations, developing action plans, monitoring and appraising work performance, coaching and counseling team members.
- Manage, create and update goals for direct reports.
- Participate and lead Propel Validations and updates
- Create and update complaint documentation and procedures.
- Recommend and implement changes in complaint processes.
- Escalate complaints when encountering new failure modes, and partner with Engineering, Field Personnel, and Quality Assurance to investigate.
Benefits
- Support all post market compliance activities including handling of customer complaints and medical device reporting in accordance with 21 CFR Part 803 Medical Device Reporting.
- Evaluate complaints and perform preliminary complaint investigation including follow-up with healthcare professionals and sales representatives.
Company info
- The company was founded in 2016 to address the profound need for improved kidney stone treatment.
- Are you ready to change the future of kidney stone treatment?
- We are seeking high achievers who want to be part of a dynamic team working in a fun, diverse atmosphere.
This listing is sourced directly from Calyxo's careers page and normalized into a canonical job model.