ServiceTitan

ServiceTitan

Lead Analyst, People Analytics

US Remote

Sponsorship not specifiedDetected 30 days ago
PythonSQLSnowflakeData EngineeringData VisualizationStatisticsStakeholder ManagementRecruitingHRISOnboardingLeadershipProblem Solving

About the role

  • This role is critical for maintaining a clean, trustworthy, and scalable analytics environment that enables self-service insights across the full employee lifecycle.
  • Be Human With Us: Being human isn't about checking every box on a list.

Responsibilities

  • Own Visier platform administration, including metric management, tagging, configuration cleanup, and content organization to maintain a clean and trustworthy analytics environment.
  • Build and maintain essential self-service dashboards and reporting content in Visier following established style guides and PIA's Content Development Lifecycle (scope → validate → build → review → pilot → release).
  • Own systematic data validation processes, comparing Visier metrics against Workday source-of-truth data to ensure accuracy and integrity across all analytical objects.
  • Manage scheduled business-as-usual work including survey data processing, recurring data reporting, and routine platform maintenance.
  • Collaborate cross-functionally with People Technology and Data Engineering teams on data integration, pipeline development, and platform improvements.
  • Contribute to PIA's ability to deliver analytical insights at scale through tuning, monitoring, and evaluating Visier Vee.
  • Exceptional interpersonal skills (verbal, written, and presentation), with the ability to interface effectively with all levels of an organization and build strong relationships.
  • ServiceTitan is seeking an experienced analyst to join the People Insights & Analytics (PIA) team as we build the first end-to-end solution to transform the trades.
  • This Lead Analyst of People Analytics role will serve as the operational backbone of PIA's analytics platform, owning Visier administration, essential content development, data pipeline support, and systematic data validation.
  • Working closely with the PIA team and cross-functional partners in People Technology and Data Engineering, this person will ensure that our analytics products are reliable, well-organized, and built for the people who use them.

Requirements

  • Support the data pipeline from Workday through Snowflake to Visier - communicating required transformations, data additions, troubleshooting Visier data load issues, etc.
  • 5+ years of experience in a quantitative or analytics role, building data visualizations, business intelligence solutions, and generating actionable insights, preferably in a People/HR team.
  • Proficiency with SQL, Python/R, and ETL pipelines.
  • Progressive experience with implementing self-service dashboards and driving user adoption
  • Bachelor's Degree in a related field (e.g. Computer Science, Business Analytics, Statistics, I/O Psychology).

Nice to have

  • Master's degree in a related field.
  • Experience with Visier.
  • Working knowledge of Workday HCM.
  • Be Human With Us:
  • Being human isn't about checking every box on a list.
  • It's about the experiences we have, people we meet, and the perspectives we share.
  • So, if you have the skills but are hesitant to apply because of your background, apply anyway.
  • We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving.

Skills

  • AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Compensation

  • $134,500 USD - $201,700
  • $125,700 USD - $188,500

Benefits

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
  • In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
  • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

Company info

  • We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
  • At ServiceTitan, we celebrate individuality and uniqueness.
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This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.