Orium
Head of Accounts
Canada (Remote)
Sponsorship not specified$200k-$500kDetected 43 days ago
CRMSalesAccount ManagementPipeline ManagementForecastingCustomer SuccessResearchLeadershipCommunicationCollaborationMentoring
About the role
- The result: adaptive, cross-channel experiences that keep our clients ahead of what's next.
- About the Opportunity Orium is entering a new phase of growth, where expanding and deepening existing client relationships is as critical as acquiring new ones.
- This means going beyond process improvement.
Responsibilities
- Carry a personal portfolio of 5-8 priority accounts, serving as the primary commercial relationship owner and demonstrating the standard of account management the team is expected to deliver.
- Drive expansion and renewal conversations at meaningful deal sizes ($200K-$500K+), personally navigating complex client organizations, building multi-stakeholder relationships, and closing commercial opportunities.
- Use personal account work to model the consultative selling, objection handling, and proactive commercial engagement the broader team is being coached to develop.
- Own the strategy for growing Orium's existing client portfolio, with accountability for expansion revenue and lifetime value.
- Identify, prioritize, and drive expansion opportunities across accounts,, including cross-LOB expansion (Commerce to DXP, DXP to Agentic), partner-driven joint plays (commercetools, Stripe, Contentstack), transition of project-based clients into ongoing optimization or managed service relationships, and long-term partnership growth.
- Partner with Sales, Delivery, and LOB leaders to convert account insights into executable growth plans.
- Frame AI as a driver of customer outcomes, helping clients understand how AI can support measurable business goals such as increased revenue, improved conversion, lower operational costs, better customer experiences, and faster execution.
- Define and implement Orium's account management playbooks, including standards for account planning, business reviews, relationship management, renewal motions, expansion planning, and risk mitigation.
- Create a consistent operating rhythm for managing current accounts across the business.
- Establish clear expectations for how account teams identify opportunities, document account intelligence, manage stakeholders, and progress expansion conversations.
Skills
- Track record of growing existing enterprise accounts and driving expansion revenue.
- Experience owning bookings, forecasts, pipeline management, or revenue targets.
- Strong understanding of account planning, stakeholder mapping, relationship development, and expansion strategy.
- Strong commercial judgment and comfort working with revenue, margin, pipeline, and forecast data.
- Demonstrated ability to operate at the executive level with senior client stakeholders
- Excellent communication skills, with the ability to influence senior internal and client stakeholders.
- Comfort working cross-functionally with delivery, strategy, finance, sales, and executive teams.
- Familiarity with CRM systems, forecasting tools, and sales reporting practices.
- Experience in composable commerce, digital transformation, ecommerce, retail technology, or enterprise platforms is an asset.
- To keep the process efficient and focused on human connection, we use AI-enabled and automated tools for tasks like candidate communications
Compensation
- $130,000-$160,000 CAD annualized base salary.
- This stated range does not include any benefits or variable compensation, which are also a component of this role.
- Orium lists this range in good faith, reflecting expected compensation for this role in the specified locations as of this posting.
- Use of AI in Hiring: To keep the process efficient and focused on human connection, we use AI-enabled and automated tools for tasks like candidate communications
Benefits
- Monitor account health, client satisfaction, delivery performance, and commercial potential to proactively manage risk and opportunity.
- Final offers consider education, qualifications, certifications, experience, skills, location, internal equity, and business needs.
This listing is sourced directly from Orium's careers page and normalized into a canonical job model.