Benchling

Technical Account Manager

San Francisco, CA

Sponsorship not specifiedDetected 17 hours ago

PythonSQLAgentic AIProject ManagementJiraCustomer SuccessMolecular BiologyResearchCommunicationGxP

About the role

The Technical Account Manager (TAM) plays a key role within the Optimization Services organization through directly supporting our customers as they leverage Benchling to transform how their research teams work together, post-go-live.
This role is based in San Francisco and will serve as the primary TAM supporting Benchling's customer base, with an emphasis on enterprise life science accounts.
The successful candidate will bring existing Benchling product expertise and the ability to quickly take ownership of an established book of business, including accounts with complex, multi-workstream Success Packages.

manage multiple accounts simultaneously with minimal oversight
Lead and execute projects and assignments as needed, including configuration and maintenance of customer Benchling tenant, dedicated follow up tasks, process documentation, new product area enablement, and delivery of project accelerators
Develop and manage project plans for customer engagements, including defining scope, timelines, milestones, and deliverables for Optimization Services Accelerators.
Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts simultaneously with minimal oversight

2+ Years active Benchling experience required - candidates must demonstrate hands-on familiarity with Benchling and the ability to independently lead customer-facing Benchling engagements.
BS or M.Sc http://M.Sc. in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field, required.
Experience in a lab or research setting
ability to empathize with scientists and can quickly understand complicated scientific concepts.
outstanding self-starter approach with the ability to be successful in a high-growth environment.
Technical experience with SQL, API integration, Python, etc.
Familiarity with GxP or validated environment requirements
Skilled in internal business systems and project management tools, including LucidChart, Smartsheets, Jira, Certinia, etc.
Strong written and verbal communication skills
you are an excellent presenter and can quickly connect with a range of industry stakeholders, including scientists, project leads, and executives leadership.
Autonomous and proactive
Curious, creative, and tenacious
you are an advocate for customers and roll up your sleeves to help get a problem solved or a customer on-boarded.

When a breakthrough is delayed, the world waits.
Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps.
AI has the potential to change this, compressing decades of R&D work into years.
But that only happens when clean, structured scientific data and AI are built into how science gets done.
Benchling is the AI platform for biotech R&D.

Develop and maintain deep relationships with our customers, including scientists, heads of research, IT managers, and other stakeholders.
Proactively partner with customers, CX stakeholders and sales to optimize customers Benchling's instance to ensure success, engagement, and influence expansion outcomes.
Proactively maintain and grow product knowledge, services delivery knowledge, and offerings to best support our customers.
Benchling is building a world-class Customer Experience organization to drive the adoption of our platform across our rapidly growing customer base.
The TAM works closely with Customer Success, Professional Services, and Support, in order to deliver a high quality, proactive Benchling experience for our customers.
You will collaborate closely with internal and external teams to influence best practices and direction of the customers' post-go-live experience.

This listing is sourced directly from Benchling's careers page and normalized into a canonical job model.