Guidewire

Customer Success Manager

United States - Remote · Part-time

Sponsorship not specified$108k-$191kDetected 21 days ago

Account ManagementForecastingCustomer SuccessLeadershipCommunicationCollaborationMentoringProperty & Casualty

About the role

Summary Our Customer Success team is focused on creating engaged customer advocates who are maximizing the value of their Guidewire investments.
CSM) will oversee the strategy and execution of their customer portfolio and focus on driving engagement, satisfaction, retention and growth.
Your base pay will depend on your experience, skills, education, training, and location among other factors.

Understand customer priorities and facilitate engagements to meet customer needs, align our overall strategies, and create meaningful relationships
Recognize incremental sales opportunities across Guidewire solutions and partner with sales to ensure the customer objectives and value proposition are at the forefront
Develop strong partnerships by providing positive customer experiences that drive mutual success and creates customer advocates
Coach and mentor other CMSs in developing the Customer Success Craft and engagement in both Guidewire and Customer Community.
Take the lead in driving to a successful conclusion any customer issues or situations, involving other departments and individuals as necessary
Create and manage customer success plans and account plans to manage external and internal relationships and strategies
Manage commercial aspects of account relationships post initial sale, including defining a renewal strategy that promotes growth and mitigates risks
Execute and manage contract negotiations and renewals
Capable of quickly building trust and establishing deep relationships

8+ years relevant experience (e.g., customer success, account management, sales, technology consulting or related position)
Knowledge of the P&C insurance space, industry trends and challenges, and the fundamental economics of an insurance company
Passion for solving problems, thinking creatively, and delivering results
Ability to effectively connect and communicate with both business & IT stakeholders
Demonstrated ability to work on multiple initiatives or accounts simultaneously under pressure
Demonstrated account planning and management skills, including estimations, budgets, forecasting and coordination of multiple work streams
Ability to travel as needed to client locations, industry events and company initiatives
Knowledge of or experience with Guidewire InsuranceSuite is preferred
Experience working with cloud-native solutions and/or cloud technologies for mission-critical applications

Sentiment & Health
Ensure visibility of program and customer health both internally and with customer teams
Leverage Executive leadership and communication experience, with ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflict and engender honest feedback and appraisal

Our Customer Success team is focused on creating engaged customer advocates who are maximizing the value of their Guidewire investments.
Customer Success Manager or (Sr.
CSM) will oversee the strategy and execution of their customer portfolio and focus on driving engagement, satisfaction,
retention and growth.
We expect our customers will see their Senior CSM as a trusted advisor and true partner - encouraging customers to adopt solutions
that help them achieve their business goals, advocating for their needs back to other Guidewire teams, and helping to find new ways to derive value from
their Guidewire investment.
The end goal is a set of delighted customers that renew their subscriptions and are eager to expand the footprint of the
Guidewire solutions within their organization.
The job location is in the US and is focused on supporting Guidewire InsuranceSuite customers.
@Guidewire_PandC.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer.
We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.
Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

ualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran st

This listing is sourced directly from Guidewire's careers page and normalized into a canonical job model.