Fortune Brands Innovations
IT Technical Support
Las Vegas, Nevada, United States · Mid
Sponsorship not specifiedDetected 7 days ago
OnboardingCustomer SupportCommunicationProblem Solving
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 100%
Of 7 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 490 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 40 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- If you're looking for an opportunity to make an impact and help shape what's next for our iconic brands, we'd love to meet you.
- This role is a technical position that will require good analytical and communication skills.
- A reasonable estimate of the base salary range for this role is Hiring Pay Range: $40,000 USD - $66,000 USD.
Responsibilities
- Support our Manufacturing and Distribution IT related hardware, including handhelds, barcode readers, printers and scanners.
- Publish knowledge base articles for users to provide self-service support, as well as for training and reference by other IT members
- 2+ years of work experience in service desk support and desktop support
Requirements
- Minimum of Associates Degree in IT/IS related discipline
Skills
- Experience handling IT service desk issues, specifically around MS Windows desktops.
- Experience with Microsoft Active Directory and basic understanding of account management.
- Experience with printers and barcode scan devices.
- Demonstrated troubleshooting experience.
- Computer hardware repair and restoration experience.
- Abilitity to diagnose and work with Windows 11 operating system devices.
- Experience with ITIL and the use of in house ticketing systems.
- Experience using ServiceNow or an equivalent ticketing system.
- Customer service oriented with proven experience.
- Solid Communication Skills
- Fortune Brands believes in fair and equitable pay.
- A reasonable estimate of the base salary range for this role is Hiring
Compensation
- $40,000 USD - $66,000 USD.
- In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
Benefits
- This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more.
Company info
- Brands Innovations (NYSE:
- FBIN) is an industry-leading home, security and digital products company with a portfolio of trusted brands, including Moen, House of Rohl, Therma-Tru, Larson, Master Lock, Yale residential, and Sentry Safe.
- strong brands, great people, and disciplined execution.
- You'll join a team that puts customers first, keeps its commitments, and cuts through complexity to deliver meaningful results.
- Explore life at Fortune Brands here.
- As the IT Technical Support Agent you will be responsible to:
- In this role you will have responsibility for supporting key infrastructure functions, including working closely with users, troubleshooting hardware and software at the desktop, participating in troubleshooting calls or meetings, and providing on site assistance for end users with level 2 Infratructure issues.
Equal opportunity
- Fortune Brands is an equal opportunity employer.
- Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
- Reasonable Accommodations
- Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities.
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This listing is sourced directly from Fortune Brands Innovations's careers page and normalized into a canonical job model.