Austintexas

Utility Account Analyst - Credit & Collections

Austin Energy Headquarters

Sponsorship not specified$65k-$82kDetected 2 days ago

Data AnalysisOutbound SalesExcelCustomer SupportPublic HealthResearchLeadershipCollaborationMentoring

About the role

About This Position Job Description: Utility Account Analyst Purpose: Under general supervision, provides utility services, analysis of utility accounts, and ensures customer satisfaction.
Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following.
Other related duties may be assigned. - Researches utility usage, determines average consumption, verifies and calculates rates, and investigates high costs or other anomalies for possible causes and resolution.

Manages assigned utility projects from initiation to completion. Maintains, safeguards, and provides original documents of record.
Develops, implements, and delivers training in a variety of formats and venues.
May lead others.
Ability to establish and maintain good working relationships with City employees and the public.
The City of Austin employment application is an official document
The City of Austin employment application is an official document; incomplete applications will not be considered.

Licenses and Certifications Required:
In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.
All application steps, including attachments and submission, must be fully completed before that time.

Experience working in a utility credit department (electric, water, gas, telephone), including unclaimed property and refunds.
Experience leading the work of others on a team including assigning tasks/projects, training/coaching/assisting staff, and monitoring task completion for timeliness, accuracy and effectiveness
Experience with a table-based billing system (i.e., Customer Care & Billing - CC&B)
Intermediate to Advanced proficiency with Microsoft Excel
If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
This position requires a criminal background investigation.
Preferred Experience:

Knowledge of the applicable principles, laws, rules, regulations, and practices of utility service operations.
Knowledge of City practice, policy, and procedures.
Skill in oral and written communication.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Skill in handling multiple tasks and prioritizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to lead others.
Advance your skills and expertise with professional development and leadership opportunities.

$65,390 - $81,740 annually
Starting salary will be based on overall relevant experience from your application.

Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

Extracts data and presents facts to customers providing utility reports, as needed, for management of usage and cost.
Develops, revises, and implements procedures and processes to facilitate the provision of services to customers.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.
Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

City of Austin is committed to compliance with the Americans with Disabilities Act.
If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
EEO Statement for City of Austin:

This listing is sourced directly from Austintexas's careers page and normalized into a canonical job model.