Donatech

Donatech

Customer Service Representative -Bilingual (Spanish)

Saint Petersburg, FL, United States

Sponsorship not specifiedDetected 3030 days ago
CRMExcelCustomer SupportCommunicationMicrosoft Office

About the role

  • Centrally headquartered in Fairfield, IA, Donatech is able to offer off-shore pricing with US Citizens!
  • Also, Donatech frequently finishes in the top 25% of client scorecards.
  • We believe this provides the best customer service and experience.

Responsibilities

  • Coordinates repairs and technical support with field personnel, program management and planning departments.
  • Processes service orders and prepares necessary and appropriate correspondence regarding same. Maintains, logs, records, and files.
  • Experience quality and speed via our adherence to ISO9001 processes, niche verticals, ITAR/Clearances, and a focused woman owned small business.A small company that delivers big - winning Supplier-of-the-Year awards at two Fortune 500 companies.
  • We communicate our strengths and deliver in those areas.As a privately owned and run small business, employees that work directly with clients and candidates are empowered to make decisions.

Requirements

  • Must have ability to perform multiple activities simultaneously and execute effectively under strict time constraints.
  • Must be able to work on a rotating
  • Must be able to perform the essential duties and responsibilities with or without reasonable accommodation.
  • Performs other clerical support duties as required/directed by supervisor.

Skills

  • Education/Experience/Licenses
  • Required Experience:
  • EDUCATION and/or EXPERIENCE:
  • High School graduate.
  • Two (2) to four (4) years experience in customer service environment, preferably in high technology manufacturing industry.
  • Must be computer literate and be proficient knowledge of Microsoft Office applications (Word, Excel, PowerPoint, etc.).
  • Knowledge of MRP and CRM systems required.
  • Position requires a team player with professional maturity
  • All your information will be kept confidential according to EEO guidelines.

Company info

  • Cultivates, improves and sustain relationships with customers and ensures customer satisfaction by following up with customers and Field Technicians through service completion.
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This listing is sourced directly from Donatech's careers page and normalized into a canonical job model.