Varsity Technologies

Varsity Technologies

Client Engineer

Los Angeles, California, United States

Sponsorship not specifiedDetected 9 days ago
iOSLLMsDNSFirewallVPNCommunicationCollaborationSharePointCompTIA

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Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Varsity, a company under Treeline, is looking for a Client Engineer to handle complex technical issues across both remote and onsite client environments.
  • DUTIES AND RESPONSIBILITIES Escalation Resolution: Receive and resolve tickets escalated from Specialist I, taking full ownership from intake through root-cause resolution and client communication.
  • Triage and Scope Assessment: Quickly assess escalated issues to determine whether resolution is achievable remotely or requires an onsite visit, and whether it can be resolved promptly or requires a structured, longer-cycle approach.

Responsibilities

  • Travel to client sites across the LA metro area as needed to deploy technology, resolve issues that require hands-on work, and maintain strong in-person client relationships.
  • Manage complex administration tasks across Exchange, SharePoint, Teams, and Entra ID/AAD, including policy configuration, permissions, and cross-tenant issues. macOS
  • Provide advanced macOS support across security and system settings, application deployment and management, MDM tools and Apple Business Manager, application syncing and integration with iOS and Apple Cloud, and resolution of complex security and login issues.
  • AI Platform Support:
  • Support end users and client organizations working with generative AI platforms including Microsoft Copilot, Google Gemini, ChatGPT, and Claude.
  • Work within our PSA and RMM platforms to manage escalated work, maintain accurate records, and support reporting visibility across client accounts.
  • Maintain working knowledge of multiple client environments simultaneously and recognize when an issue in one environment may reflect a pattern elsewhere.
  • If you are an ambitious individual who wants to build a career in the evolving IT managed services landscape, then we would love to hear from you.
  • Strong interpersonal skills; able to build rapport with clients quickly and maintain professional, trusted relationships across a variety of personalities and seniority levels.
  • diagnose before you fix, document as you go.

Requirements

  • 3 to 5 years of experience in IT support, with demonstrated experience resolving escalated or complex issues in a managed services environment.
  • Experience troubleshooting networking issues: DNS, DHCP, VPN, and firewall concepts beyond the basics.
  • Solid working knowledge of generative AI platforms including Copilot, Gemini, ChatGPT, and Claude, with applied experience in prompt techniques and a clear understanding of the underlying technologies.
  • Proficiency with RMM and PSA platforms
  • Strong communication skills with demonstrated ability to adapt tone, detail level, and prioritization when supporting individual users, managers, and executives.
  • Proficiency with RMM and PSA platforms; willingness to learn our specific tooling quickly.

Nice to have

  • Certifications such as CompTIA Network+, Security+, Microsoft 365 Administrator (MS-102), or equivalent are preferred.
  • Experience supporting multi-client MSP environments strongly preferred.

Benefits

  • 100% Medical/Dental/Vision.
  • We offer a competitive salary, comprehensive benefits package, flexible working conditions, and the chance to be part of a team that takes its work seriously.
  • Our benefits are designed to support the health and wellness of employees and their families.

Company info

  • Varsity is a technology services company operating as part of Treeline.
  • Treeline is building a comprehensive software stack to transform traditional Managed Service Providers into a software-defined model powered by automation and AI.
  • Together, our work is grounded in the belief that organizations deserve technology partners who combine deep expertise with a genuine commitment to the people they serve.
  • We help clients in the nonprofit, education, and healthcare sectors make strategic technology decisions that create real impact in their communities.
  • Developing and implementing great solutions requires both proven methodology and people who place a high value on delivering exceptional service.
  • Communicate scope and timeline clearly to clients and internal stakeholders.
  • Onsite Field Support: Travel to client sites across the LA metro area as needed to deploy technology, resolve issues that require hands-on work, and maintain strong in-person client relationships.
  • Audience Awareness: Calibrate communication and prioritization to the person you are supporting.
  • Managers and executives have different needs and expectations than individual end users, and you will adjust accordingly without being prompted.
  • Infrastructure-Layer Troubleshooting: Diagnose and resolve issues at the infrastructure level including M365 tenant configuration, networking, endpoint management at scale, and cross-system dependencies.
  • M365 Administration: Manage complex administration tasks across Exchange, SharePoint, Teams, and Entra ID/AAD, including policy configuration, permissions, and cross-tenant issues. macOS Support: Provide advanced macOS support across security and system settings, application deployment and management, MDM tools and Apple Business Manager, application syncing and integration with iOS and Apple Cloud, and resolution of complex security and login issues.
  • Networking: Troubleshoot DNS, DHCP, VPN, and firewall issues across client environments and coordinate with network vendors when needed.

Equal opportunity

  • We are an equal opportunity employer and welcome candidates from all backgrounds to apply.
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This listing is sourced directly from Varsity Technologies's careers page and normalized into a canonical job model.