dauphin

dauphin

Customer Service Representative/Lead

Decatur, Indiana

Sponsorship not specifiedDetected 20 days ago
CRMSalesExcelProcess ImprovementERPCustomer SupportLeadershipCommunicationProblem SolvingMicrosoft Office

About the role

  • The successful candidate will have the opportunity to earn the position of Customer Service Manager within 12 to 18 months based upon performance.

Responsibilities

  • Process Improvement: Analyze feedback and data to identify areas for improvement and implement solutions to streamline operations and reduce errors.
  • Analyze feedback and data to identify areas for improvement and implement solutions to streamline operations and reduce errors.

Nice to have

  • Ideally will have 3 years of experience in customer service/inside sales, preferably within a manufacturing or industrial environment.
  • Experience, ability and willingness to work across functional departments.
  • Familiarity with Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems.
  • Eager to learn, progress and aspire to the Customer Service Manager position.

Skills

  • Excellent written and verbal communication, interpersonal, and leadership skills.
  • Strong problem-solving, decision-making, and analytical abilities with a data-driven approach to process improvement.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work in a fast-paced environment, multitask, and adapt to shifting priorities.
  • Customer Service Representative/Lead
  • Decatur Diamond, a privately held, US manufacturer of diamond-based, precision cutting tools,
  • is seeking a qualified Customer Service Representative four our production facility located in Decatur, Indiana.
  • Decatur Diamond has a broad offering of diamond-based, industrial cutting tools tools.
  • This is a small department with two positions.
  • Our customer service department in a fast-paced manufacturing environment.

Company info

  • Product Knowledge: Ensure the team maintains comprehensive knowledge of the company's product lines, specifications, and industry standards to provide accurate information and technical advice to customers.
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This listing is sourced directly from dauphin's careers page and normalized into a canonical job model.