Fifththird
Dividend Contact Center Professional
Cincinnati, OH
Sponsorship not specifiedDetected 10 hours ago
SalesforceCRMRecruitingCustomer SupportCommunicationOrganizational Skills
About the role
- Make banking a Fifth Third better® We connect great people to great opportunities.
- Discover a career in banking at Fifth Third Bank.
- Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
Responsibilities
- Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
- Perform customer identity verifications
- Document customer Interactions with concise and detailed account notes
Skills
- Bilingual (English/Spanish) preferred but not required
- Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
- At least six months recent call center experience required
- High school graduate or equivalent
- Able to multi-task while providing accurate, efficient and exceptional service
- Excellent communication skills and a positive demeanor
- Proven organizational skills and ability to prioritize
- Experience with CRM required (salesforce preferred)
- Analytical and data driven
- Ability to work well independently
- Excellent interpersonal and communication skills
Compensation
- The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Benefits
- Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
- You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
Company info
- Assist customers with payment and billing questions
- At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.
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This listing is sourced directly from Fifththird's careers page and normalized into a canonical job model.