Athene Annuity And Life Company

Contact Center Representative (2K Sign On Bonus)

West Des Moines, Iowa

Sponsorship not specified$45k-$55kDetected 19 days ago

Customer SupportCommunication

About the role

If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company.
Purpose: As a Contact Center Representative, you will be our front line of outstanding service!
Our representatives answer an average of 45-55 inbound calls per day, ranging from simple requests to market-sensitive, sophisticated inquiries from clients and financial professionals.

Ability to multi-task and navigate multiple administrative systems required.
Ability to learn and retain a large amount of detailed information within a short period of time.
Ability to optimally handle heavy call volumes and meet attendance and punctuality standards.
Ability to understand and explain simple to sophisticated tax calculations and regulations related to annuity products, contracts, and disbursements.
1+ years of customer service experience required; knowledge of annuities a bonus, but not required.
Effective verbal and written communications, with shown success explaining concepts and processes to a diverse customer base.
Demonstrated success researching and effectively applying available knowledge and product resources in various situations and respond to change in a positive manner.

We are driven to do more.
More for our customers and the financial professionals who offer our products.
You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.
Receives and processes requests from agents, policy owners, and third parties via incoming calls.
Educates customers on Athene products and answer questions related to the company's products such as product changes, tax consequences, state regulations, claims, etc.
Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions.
Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex.
Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc.
Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker.

This listing is sourced directly from Athene Annuity And Life Company's careers page and normalized into a canonical job model.