USAA

Incident Manager - Mid Level

Phoenix Campus (Main) · Mid

Sponsorship not specified$85k-$153kDetected 10 hours ago

CybersecuritySOC OperationsForecastingGISLeadershipCommunicationCollaborationProblem Solving

About the role

USAA's Unified Command Center (UCC) is looking for capable professionals with experience working in a command or operations center, to fill our Incident Manager I position.
The UCC is a 24/7/365 centralized operations center tasked with monitoring, detecting, assessing, and responding to significant local, national, and global events that could potentially impact employees or interrupt business.
This includes incidents focused on; employee life safety, data/privacy, cyber, I.T., brand impact or impacts to member policies.

Identify and manage internal and external, existing and emerging risks with potential to disrupt employees and business activities.
Work independently performing moderate to complex triage, categorization notifications and problem resolution to support the integrated team.
Apply proficient knowledge of critical business operations or systems applications processes, procedures, and incident remediation action plans to ensure appropriate management or escalations in support of incidents.
Accurately capture and document incident data in the incident recording tools. Responsible for maintaining accurate records of incident timelines and supporting artifacts. Analyze aggregated data from the integrated team for reporting purposes.
Proven communication skills with the ability to collaborate and execute among cross-functional teams.

Along with facilitating support for all these incidents, UCC Incident Managers are responsible for escalating major incidents and activating higher echeloned Management Teams, when required.
Demonstrate proficiency in operating all monitoring, communication, and collaboration equipment.
Bachelor's degree in a Business or Science discipline required
OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Bachelor's degree in a Business or Science discipline required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
2 years of experience with end-to-end management of moderate to complex incidents, hazards or response tasks within leadership, a command center or security operations center environment.
A moderate to high degree of aptitude for following complex processes and operating complex software applications.
Experience working in a dynamic operating environment where quick decisions must be made in support of operations or employee safety.

The salary range for this position is: $85,040.00 - $153,080.00.
You are paid within the salary range based on your experience and market data of the position.
The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

We are seeking a dedicated Incident Manager - Mid Level for our San Antonio Office.

Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an Equal Opportunity Employer.

This listing is sourced directly from USAA's careers page and normalized into a canonical job model.