Astreya
Network Operations Engineer II
Denver, CO · Mid · Contract
Sponsorship not specified$73k-$115kDetected 3 hours ago
Incident ResponseJiraNetwork MonitoringCommunicationCollaborationProblem Solving
About the role
- Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network.
- The Tier 2 Engineer will be responsible for complex cases and driving them to resolution.
- Network Operations & Troubleshooting Operate and troubleshoot a globally based IP or Optical network.
Responsibilities
- Perform fault isolation and resolution on Layer 0 and 1 network issues.
- Manage and escalate critical events, communicating clearly and concisely with stakeholders.
- Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.
- Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams.
- Incident Response & Escalation Support Serve as the escalation point-of-contact during business hours, handling troubleshooting and process issues.
- Own incident response processes, including escalations to higher-level support teams when necessary.
- Track and document incident resolution steps, maintaining accurate logs in ticketing systems.
- Automation & Continuous Improvement Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.
- Support network optimization efforts, participating in scaling initiatives.
- Process & Asset Management Document and optimize operational processes and procedures, ensuring alignment with best practices.
Requirements
- Required Qualifications & Skills Technical Skills Expertise in Optical or IP networking.
- Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
- Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).
Compensation
- Certifications preferred: OC-A or OC-P (Ciena Optical Communications Associate/Professional) CCNP (Cisco Certified Network Professional) JNCIP (Juniper Networks Certified Internet Professional) Salary Range $72,960.00 - $115,200.00 USD (Salary) Please note that the salary information provided herein is base pay only (gross)
- it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position.
Benefits
- Astreya offers comprehensive benefits to all
- We believe great technology starts with great humans, which is why we invest in learning, collaboration, and career growth.
Company info
- Use this space to explore career opportunities, track your application, and take next steps with a global team that values people and progress.
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