CGS Immersive

Technical Support

Sturtevant, Wisconsin, USA · Full-time

Sponsorship not specifiedDetected 6 days ago

iOSCustomer SupportCiscoCommunicationCollaborationMicrosoft OfficeMicrosoft Teams

About the role

CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.
Learn more about CGS Inc® and CGS Immersive® in our websites: https://cgsinc.com/en https://cgsimmersive.com/

Performs troubleshooting, maintenance and issue resolution related to laptops, desktops, telephony, and mobile devices.
Provides IT hardware/software service and support for new employees
Provides executive level support to organization VIPs.
Manages assigned tickets within ITSM ticket queue
Maintains adherence to organization Information Security policies and procedures.
Provides IT hardware/software service and support for new employees; includes equipment setup, delivery, and IT related training.
Manages assigned tickets within ITSM ticket queue; resolves and closes assigned tickets within agreed upon service levels.to ensure a high level of customer satisfaction; communicates customer updates when issues may impact agreed upon service levels.
Performs additional duties as assigned.
Technical and Desktop Support

Action-oriented with the ability to balance urgency with sound judgement and communication.
1-3 years of supporting C-suite executives or other organization VIPs.
Experience supporting Microsoft Active Directory
Experience supporting Windows 10 and Windows 11
Experience supporting Microsoft Office 365 applications.
Experience supporting audio/visual hardware software such as Microsoft Teams, Cisco Webex, or other virtual collaboration software.
Experience supporting mobile devices such as iPhones, iPads and Apple iOS operating systems.
Experience with comparable IT Service Management system (ITSM) ticketing systems.
High school diploma or equivalent (GED or High School Equivalency Diploma) required.
Some travel to other Merz facilities may be required.
Professional customer service attitude and attention to detail
2-4 years of progressively responsible desktop support, help desk, or incident management experience.
Excellent verbal and written communication skills.

Bachelor's degree in information technology, Computer Science, or related field preferred.

For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.
Learn more about CGS Inc® and CGS Immersive® in our websites:
https://cgsinc.com/en
https://cgsimmersive.com/
For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing.

This listing is sourced directly from CGS Immersive's careers page and normalized into a canonical job model.