ShipMonk

Senior Product Manager – Fulfillment Value-Added Services (VAS)

Pittston, Pennsylvania, United States · Senior

Sponsorship not specifiedDetected 68 days ago

Product ManagementLogisticsWarehouse Management System

About the role

While others just ship boxes, we craft experiences and enable global scale.
Your mission is to take a merchant's complex, multi-step project-whether it's a bespoke subscription box or a massive retail replenishment order-and translate it into seamless, system-driven transactions.
You'll work at the intersection of e-commerce logic, retail compliance, and physical throughput, ensuring that custom becomes configurable and slow becomes scalable.

VAS Roadmap Ownership: Lead the product lifecycle for specialized fulfillment-turning "Special Projects" into standard, scalable offerings.
Implementation & Adoption: Collaborate with Go-to-Market teams to drive product launch, adoption, and customer onboarding.
Workflow Architecture: Design "Cart-to-Floor" flows that ensure a customer's request for a "blue ribbon, tagged, and engraved" item is instantly translated into a clear task for a warehouse associate.
Personalization Tech Integration: Manage the software side of hardware-integrating engraving, embroidery, and custom labeling tech directly into our fulfillment stack.
Operational Engineering: Partner with Warehouse Ops to optimize "Special Project" stations, ensuring the physical layout matches the digital workflow you've built.
Merchant Enablement: Build intuitive interfaces that allow merchants to configure their own "Value-Added" rules without needing a support ticket.
ShipMonk isn't just a 3PL; we're a growth partner for merchants.
We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

Bachelor's degree or equivalent practical experience.
Strong experience with creating process flow diagrams, swimlanes, or similar operational/logistics diagrams (e.g., Lucidchart, Miro, FigJam, Visio).
2+ years of experience with WMS (Warehouse Management Systems), kitting logic, or Bill of Materials (BOM) management.
PM Core: 5+ years of experience in product management, specifically within logistics, manufacturing, or e-commerce tech.
Domain Expertise: 2+ years of experience with WMS (Warehouse Management Systems), kitting logic, or Bill of Materials (BOM) management.

We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.
Our Core Values
Our values are the heart of our culture.
We're looking for individuals who embody these principles every day.

Act as the glue between Sales (who sells the vision), Engineering (who builds the logic), and Operations (who does the work).

This listing is sourced directly from ShipMonk's careers page and normalized into a canonical job model.