Devexperts
Application Support Engineer (Support Level 1)
Tbilisi, Tbilisi, Georgia
Sponsorship not specifiedDetected 4 days ago
PythonJavaC++BashLinuxBrand StrategyCustomer SupportCommunicationCollaborationMentoring
About the role
- dxFeed dxFeed is a subsidiary of Devexperts - a globally recognized fintech leader in capital markets technology.
- This role involves active collaboration across teams and offers real opportunities to grow technically and professionally.
Responsibilities
- Provide technical support to B2B clients using dxFeed market-data products,
- Communicate with clients, providing technical guidance, recommendations, and integration support,
- Maintain accurate records of customer interactions, incidents, and resolutions,
- Collaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams,
- The dxFeed Technical Support team is organized into three levels, based on task complexity, technical expertise, and responsibility.
- Personal branding development support.
Requirements
- Broad and practical expertise in the financial domain,
- Experience with proprietary products and in-house infrastructure,
- The ability to influence product development, architecture, and internal processes,
- Work experience with clients around the globe,
- Ability to work in an environment with frequently changing context (stress resistance),
- Console skills (ability to find/check the configuration of a component, knowledge, of
Nice to have
- A good understanding of the development process starting from the client's request and finishing with rolling out into production, knowledge of the roles of various systems in it,
- Experience with production platforms and systems,
- Continuous working experience in large companies,
- Ability to stand one's ground and propose ideas that will improve the work of the entire team, and maybe the entire world,
Benefits
- Flexible working hours.
- Health and recreation
- 24 working days of paid vacation,
- Fully paid additional wellness days (3 days per year),
- Medical insurance - VIP package.
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This listing is sourced directly from Devexperts's careers page and normalized into a canonical job model.