10Pearls - United States

Business Operations Manager

Tyson's Corner, VA · Full-time

Sponsorship not specifiedDetected 65 days ago

Project ManagementStakeholder ManagementSalesFinancial ModelingForecastingExcelAuditingContract ManagementLeadershipMicrosoft Office

About the role

We are seeking a dynamic and hands-on Business Operations Manager to be the operational engine for strategic execution, contract and pricing governance, and cross-functional coordination across our U.S. operations.
This is a highly visible position ideal for a manager-level contributor with a strong foundation in finance, contracts, and service delivery who is eager to execute cross-functionally and globally, not just oversee.
This person can expect to work on-site in Tyson's Corner 4 days per week.

Execute the pricing oversight and deal desk process, personally building financial models and analyzing deal structures to ensure alignment with margin targets and delivery capacity.
Maintain and update the pricing model playbook based on market data and cost structures.
Conduct the first-line review and redlining of NDAs, MSAs, SOWs, and PSAs to manage risk and ensure alignment with company standards.
Manage the contract lifecycle from request through signature and repository upload, acting as the project manager for the legal review process.
Develop and maintain a knowledge base of fallback positions and approved contract language to accelerate deal velocity.
Partner directly with Finance on collection efforts by personally managing a portfolio of accounts, resolving billing disputes, and engaging with clients on payment issues.
Support risk mitigation by maintaining compliance checklists and ensuring contractual obligations are tracked and met.
Drive the timely resolution of legal issues by coordinating between delivery, sales, and legal teams.
Support key account planning and QBRs by preparing the operational and financial data packs, tracking action items, and following up on deliverables.
Lead the execution of high-touch client engagement initiatives, including managing the strategic gifting program and scheduling executive check-ins.

7+ years of hands-on experience in business operations, commercial operations, or strategic finance roles in technology services organizations.
Proven success as an individual contributor who works closely with and through sales, finance, legal, and delivery teams to get things done.
Proficiency with business productivity tools including Microsoft Office (especially Excel), contract platforms, and AI-based assistants.

We offer a competitive compensation package, including the below benefits for full-time employees:

Track and report on KPIs related to financial and operational health, providing the foundational analysis for forecasting and business reviews.
Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
Employer-funded health reimbursement account (HRA) for the high deductible health plan option
Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program

a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site
10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.

This listing is sourced directly from 10Pearls - United States's careers page and normalized into a canonical job model.